Michael Hennessy
Chelsea,USA
Summary
Experienced General Manager with a proven track record of success in leading teams, exceeding revenue targets, and ensuring exceptional customer service. Skilled in operations management, staff training, and strategic planning. Seeking a challenging role as a Food and Beverage operations leader where I can utilize my expertise to drive business growth and deliver outstanding dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Yard House
Boston, USA
10.2017 - Current
- Successfully managed 5 restaurants within Yard House, implementing strategies that led to a reduction in team member turnover and an increase in guest service metrics
- Promoted from Assistant General Manager to General Manager at the Boston Marriott location, achieving a 110% reduction in turnover and the highest sales growth in the brand at $9 million annually.
- Along with the highest sales growth we also achieved the highest performance earnings within the brand of 88 locations.
- Lowered manager turnover by 70% and consistently improved Marriott F&B metrics under my leadership month over month consistently
- Demonstrated exceptional performance and achieved impressive results in all managed locations.
Manager
Big Time Restaurant Group
, USA
04.2014 - 08.2017
- Oversaw inventory and purchasing of smallwares and dry goods, collaborating with vendors and managing orders while ensuring proper P&L maintenance
- Conducted training sessions for fellow managers on company procedures, encompassing opening and closing procedures, deposits, change orders, hiring processes, and payroll procedures
- Trained a front-of-house staff of over 100 employees on all aspects of restaurant operations, including POS training (proficient in Aloha), company philosophy, and food and beverage service throughout a four-week opening period
Bar Manager/Head Bartender
Legal Sea Foods
Boca Raton, USA
12.2011 - 11.2013
- Conducted monthly internal inspections from Quality Control Center, maintaining a flawless record under my leadership
- Orchestrated bar setup, cash bank acquisition, and service bar stocking
- Revamped storeroom and work areas for enhanced stock accessibility
- Executed weekly bar inventories and daily requisition sheets for mixers, juices, and non-alcoholic beverages
- Managed all ordering and receiving processes for beverages
Education
Diploma -
Olympic Heights High School
Boca Raton, FL, USACertification
Adult and Pediatric First Aid/CPR/AED certified, American Red Cross, 09/01/24, 01MJ5e0
Timeline
General Manager
Yard House
10.2017 - Current
Manager
Big Time Restaurant Group
04.2014 - 08.2017
Bar Manager/Head Bartender
Legal Sea Foods
12.2011 - 11.2013
Diploma -
Olympic Heights High School