Michael Hernandez
Pomona,CA
Summary
Accomplished Leasing Consultant, experienced administrative assistant, with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Los Angeles rental market for Multi-Family properties and impressive financial management skills. Currently pursuing my B1 Residential and Commercial Inspection License.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
The Liberty Group Apartment Staffing
11.2023 - 01.2024
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Registered clients on database to enable tracking history and maintain updated records
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
- Complete future residents applications, and assure a smooth and pleasant Move in Process
Leasing Consultant
Fairfield
02.2023 - 10.2023
- Brand New Apartment building Contacting and scheduling appointments with prospects, while attending Walk-in prospects
- Handling tours and their applications.
- Collecting income documents from our applicants and processing their Move In once they have qualified and been approved
- Generating Lease and Move in charges and uploading all applicant and resident documents onto their Resident Portal
- Inspect our future resident apartments and notify maintenance of any remaining issues
- Assisting Current Residents with any questions
- Completing opening/closing duties, including Daily Action Reports, and hosting resident events.
Leasing Consultant
Bell
06.2022 - 01.2023
- Faster pace Leasing environment at a luxury complex, working with client tours and applications
- Approvals/ denial of applications based on their income documents, credit, and background screening
- Beginning Move in process consist of; Generating Lease, Calculating Move in amounts, Inspections of the unit before move in day, and providing assistance to future resident's
- Responsible for completing/uploading weekly and monthly reports
- Consisting of our property information on different leasing platforms, as well as competitor leasing reports
- Help Residents and Prospects with any questions or concerns they may have for the management office or the building in general
- Help run our Social Media with multiple post a week and hosting monthly Resident events.
Leasing Consultant
Jones and Jones
12.2021 - 06.2022
- Complete inspections and take photos of our units before our future residents move in
- Handled Prospect Tours and scheduling appointments
- Completed Employee, Resident, and income Verifications for applicants
- Calculate Move in amounts once an applicant has been approved
- Walk our Residents through their move in and ensure clarity.
Leasing Consultant
Sares Regis
08.2021 - 10.2021
- I was responsible for taking potential prospects on tours of the property
- Handling confidential documentation with discipline and care
- Review and prepare applicant's documentation before submitting to assistant and property managers for final reviews before applications are accepted
- Find appropriate solutions for any conflict that may arise with current and/or future residents
- Preparing future residents for their move in days (creating leases, collecting utility account numbers and renter's insurance, ie.)
- Help new residents sign final documents, prepare keys and apartment.
Level 4
In-N-Out
01.2019 - 07.2021
- The highest level obtained while working for In-N-Out was Level 4, responsible for working on our Fries
- Fast paced positions preparing and handling orders
- Addressing customer concerns promptly
- Completing duties as a cashier at drive thru windows while handing out orders.
Administrative Assistant
I.E. Fence & Construction
06.2016 - 07.2021
- Placing orders of different materials for projects ranging between wrought iron work and general construction
- Handling paperwork and contracts for past, current, and future projects
- Create Invoices for potential clients in either general construction or wrought iron Fabrications
- Completing task with tools, including power tools and different machinery
- Organization and coordination with projects and payments
- Pick up and deliver fabricated materials to job sites.
Education
Not Complete -
California State Northridge
01.2020
Diploma -
Victor Valley High School
01.2017
Skills
- Excellent Adaptation, Quick Learner
- Strongly Motivated
- Reliable with Effort and Production
- Proficient with Yardi and CRM software's
- Proficient with Microsoft software; Excel, Word, Powerpoint ie
- Experienced in Sales and Efficient with Production
- Experience in Construction
- Experience in Administrative Work
- Willing to Work Overtime and Weekends
- Exceptional when handling and completing multiple tasks at once
- Customer Service has been polished
Certification
Occupational Safety and Health Administration Certification (OSHA 30)
References
- Charles Johnson, Property Manager, Bell Partners Inc., (818) 208-8327, cejohnson@bellpartnersinc.com, Current Property Manager
- Daniel Meza, Assistant Manager, Chroma Apartments, (909) 649-3094, Former Assistant Manager
- Jason Yu, Sales Manager, Mercedes Beverly Hills, (818) 497-5177, Car Dealership Reference
- Mark Hernandez, Owner, IE Fence And Construction, (909) 973-1041, info@iefence.com, Former Supervisor
Projects
CM Building and Materials Final, Designing a Hospital, Objective of the Final was to build a Hospital from the foundation up with explanation of the material being used and the environment of the project. My group obtained the only A in the class that semester.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Leasing Consultant
The Liberty Group Apartment Staffing
11.2023 - 01.2024
Leasing Consultant
Fairfield
02.2023 - 10.2023
Leasing Consultant
Bell
06.2022 - 01.2023
Leasing Consultant
Jones and Jones
12.2021 - 06.2022
Leasing Consultant
Sares Regis
08.2021 - 10.2021
Level 4
In-N-Out
01.2019 - 07.2021
Administrative Assistant
I.E. Fence & Construction
06.2016 - 07.2021
Not Complete -
California State Northridge
Diploma -
Victor Valley High School