Michael Hernandez
Ontario,CA
Summary
Enthusiastic and results-driven sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Natural ability to interact with staff at all organizational and public levels. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
6
6
years of professional experience
Work History
Sales Representative
Spectrum
08.2022 - 01.2024
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
AT&T
03.2018 - 07.2022
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Generated advertising brochure for vendor use.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Colony High School
Ontario, CA05.2017
Skills
- Client Needs Assessment
- Customer Satisfaction
- Sales Expertise
- Upselling Strategies
- Onsite Product Demonstrations
- Problem-Solving Strengths
- Till Counting
- Cell Phone Operating Systems
- Staff Training
- Strategic Planning
- Converting Leads
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
Spectrum
08.2022 - 01.2024
Sales Associate
AT&T
03.2018 - 07.2022
High School Diploma -
Colony High School
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