Michael Herrera
SAN DIEGO,CA
Summary
Accomplished leader with expertise in team supervision at Unifi Aviation, driving operational efficiency and safety compliance. Proven track record in customer service and problem-solving, enhancing productivity and client satisfaction. Skilled in multitasking and equipment operation, consistently achieving 95% task completion rate. Adaptable communicator, fostering collaboration and relationship building across diverse environments.
Overview
6
6
years of professional experience
Work History
Ramp Lead
Unifi Aviation
09.2025 - Current
- Team Supervision: Directly lead, delegate tasks to, and guide a crew of ramp agents to ensure efficient under-wing operations.
- Aircraft Marshalling: Guide arriving, departing, and towed aircraft safely to and from gate parking spaces using hand signals or lighted wands.
- Safety Enforcement: Monitor the tarmac to enforce strict compliance with regulatory guidelines, Unifipolicies, and proper safety protocols.
- Baggage and Cargo Management: Oversee and assist with lifting, sorting, loading, and unloading passenger luggage and freight out of aircraft bins and baggage carts.
- Ground Support Equipment Operation: Safely drive and operate heavy ramp machinery including bag tugs, belt loaders, aircraft tow tractors, and de-icing trucks.
- Pushback and Wing-Walking: Direct safe aircraft pushbacks from the gate while executing wing-walker duties to safeguard the airplane from local ground obstacles.
- Aircraft Cabin Servicing: Coordinate or perform interior cabin tasks when assigned, including restocking flight supplies, cleaning the cabin, and servicing lavatory or water vehicles
Amazon Associate
Amazon
04.2024 - 05.2025
- Picked customer orders accurately using handheld scanners and warehouse management systems.
- Packed items securely to support shipment quality and prevent transit damage.
- Stowed inventory following location codes, labeling standards, and productivity expectations.
- Sorted packages by destination while maintaining accuracy and workflow speed.
- Inspected merchandise for damage, scan errors, and inventory discrepancies before processing.
- Loaded and unloaded trailers while following safety procedures and lifting guidelines.
- Assisted teammates with order fulfillment during high-volume periods and shift changes.
Sales Associate
Victoria’s Secret
03.2022 - 04.2024
- Delivered personalized fitting room support and product recommendations to enhance customer shopping experience.
- Processed sales transactions accurately while balancing cash register operations and payment methods.
- Replenished merchandise and organized floor displays to maintain brand presentation standards.
- Assisted with inventory counts, stockroom organization, and merchandise tagging for accurate product availability.
- Responded to customer questions and resolved basic service concerns with professionalism.
- Supported fitting room recovery by returning items, maintaining cleanliness, and restocking merchandise.
- Promoted loyalty programs and store promotions through informed, customer-focused conversations.
Track Operator
K1 Speed
03.2021 - 06.2021
- Monitored track operations to ensure safe kart flow and guest compliance with racing rules.
- Inspected karts, track surfaces, and barriers before sessions to identify hazards and equipment issues.
- Operated flagging and control systems to communicate track conditions during races.
- Assisted guests with race instructions, safety procedures, and helmet fitting.
- Responded quickly to stalled karts and on-track incidents to maintain session continuity.
- Coordinated with pit and front desk staff to support smooth race check-in and launch timing.
- Cleaned and reset track areas between sessions to keep facility ready for next race group.
Education
High School Diploma -
Otay Ranch High
Chula Vista, CA06.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Calm under pressure
- Verbal communication
- Relationship building
Timeline
Ramp Lead
Unifi Aviation
09.2025 - Current
Amazon Associate
Amazon
04.2024 - 05.2025
Sales Associate
Victoria’s Secret
03.2022 - 04.2024
Track Operator
K1 Speed
03.2021 - 06.2021
High School Diploma -
Otay Ranch High