MICHAEL HICKMAN

• During my tenure, I performed several duties such as inventory management, training and hiring employees, and liaising with vendors and wholesalers.
• I assisted with delivering in-demand products locally to multiple retailers.
• I additionally provided front-facing customer assistance and product education services.

• As an overnight stocker, my duties included stocking shelves efficiently to maintain product availability and enhance overall customer experience.
• Organized inventory in accordance with company standards to optimize storage space and accessibility.
• Monitored stock levels regularly, identified discrepancies and reported issues to management by responding promptly to unexpected staffing shortages or emergencies.
• Collaborated with coworkers to complete nightly stocking tasks in a timely fashion.
• Willingly took on additional responsibilities when necessary.

I was considered a "universal employee", which meant performing various in-house duties such as:

• Electronics department manager
• Customer service
• Phone activation
• Online order selecting and lay-away
• Cashier
• Updated weekly price changes
• Photo lab operation
• Unloading trucks and stocking inventory
• Stationary department

• Set internal sales appointments to procure water testing and treatment services.
• Generated up to twenty leads per week to meet sales goals.
• Exceeded sales expectations by outsourcing client-business relations via telecommunication.
• Received numerous accolades for maintaining consistent leads and creating lasting connections.