Summer Alonso
Wetzel's Pretzels
Anaheim,CA
2
years of professional experience
Developed a strong background with team-oriented skills and food preparation in fast-paced, customer-focused environment. Delivering excellent customer service, efficiency, cleanliness while adapting to changing operational needs Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Work History
Sales Associate
1 Year 5 Months- Greeted customers and delivered friendly service throughout fast-paced pretzel transactions.
- POS, prepared meals, collected payments
- Prepared Food: pretzels, dips, and beverages while following food safety standards.
- Adapted quickly to changing stations and monitored inventory levels to prevent service interruptions
- Excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Fostered positive a positive work environment, leading by example and offering support to team members as needed.
- Maintained clean, organized workstations to support food safety and sanitation compliance.
- Assisted team members during peak periods to complete orders quickly and consistently.
- Followed opening, closing, and shift procedures to ensure operational readiness.
- Supported inventory rotation and disposal practices to maintain freshness and product quality.
- Communicated order updates between stations clearly to improve service speed and customer satisfaction.
Customer Service Representative
2 Months- Provided exceptional customer service by assisting customers with inquiries, locating merchandise, and guiding them through the store's offerings, ensuring a positive shopping experience.
- Handled customer transactions efficiently and accurately, including returns, exchanges, and sales, using Macy's point-of-sale (POS) systems.
- Resolved customer complaints professionally and effectively, offering solutions to ensure satisfaction and enhance loyalty to the brand.
- Maintained a clean and organized work area while adhering to Macy’s visual merchandising standards to ensure an inviting shopping environment.
- Collaborated with team members to ensure seamless store operations, particularly during busy seasons or promotions, providing backup and support as needed.
- Promoted Macy’s loyalty programs, encouraging customers to enroll in the Macy's Rewards program and assisting with redemption of rewards points and offers.
Education
High School Diploma
Skills
POS system operation
Multitasking strength
Store opening and closing
Transaction management
Flexible availability
Communication skills
Inventory management
Listening skills
POS system operation
Conflict resolution
Reliable and punctual
Bilingual
Flexible schedule
Timeline
Sales Associate
Wetzel's Pretzels
05.2025 - 10.2026Read More
Customer Service Representative
Macy's
11.2024 - 01.2025Read More
Rancho Alamitos High School
High School Diploma
Read More