Michael Hicks

•Lead daily medical billing operations and supervise billing staff.

• Ensure accurate claims submission, payment posting, and reimbursement.

• Resolve billing discrepancies, insurance claim denials, and payment issues.

• Train and mentor team members on billing procedures and compliance standards.

• Collaborate with clinical and administrative teams to improve revenue cycle performance and workflow efficiency.

• Analyzed transportation and delivery routes to improve operational efficiency.

• Evaluated performance data to identify process improvement opportunities.

• Collaborated with operations teams to optimize logistics and address routing challenges.

• Maintained reports and tracked key performance metrics to support decision-making.

• Assisted attorneys in case preparation, conducting legal research, and managing documents to ensure thorough case readiness.

• Drafted and reviewed legal documents, correspondence, and case files.

• Maintained confidential client records and ensured accurate documentation.

• Coordinated client communications, scheduling meetings and court-related deadlines to facilitate timely case progression.

• Supported attorneys by managing case workflows and administrative tasks, contributing to streamlined operations.

• Coordinated with multiple departments to streamline operations and improve service delivery.

• Assisted with scheduling and issue resolution, ensuring smooth operational support.

• Maintained high standards of guest satisfaction and operational excellence.

• Supported daily hotel operations, enhancing guest experiences through excellent customer service.