Michael Hill
DJC Communications Inc
Crown Point,IN
2
Certifications
20
years of professional experience
Senior Director of Field Operations leading residential installation, repair, dispatch, local care, and technical operations across a 230K-customer footprint. Aligns field leaders and frontline teams around safety, service quality, and operating standards, coaching 8+ managers per month while improving day-to-day procedures and workforce execution. Brings technical operations, engineering, service delivery, and facilities leadership across cable, internet, and home phone services.
Work History
Senior Project Manager
3 Months- Coordinate project schedules, site access, and handoffs to keep field work moving on time.
- Review scopes and work plans to align crews, materials, and deadlines before field deployment.
- Monitor job progress and flag delays early so corrective action can be taken with vendors and crews.
- Maintain clear communication between operations, clients, and field staff throughout each project phase.
- Apply process improvement strategies to remove bottlenecks in scheduling, approvals, and field coordination.
- Document project status, risks, and open items for timely review by operations leadership.
- Support labor planning by matching staffing needs with project schedules and daily workload.
- Inspect work sites for safety concerns and report issues before crews continue on the job.
- Coordinate vendor activity to keep materials, deliveries, and service support aligned with project timelines.
- Assist with troubleshooting field issues by gathering details and routing problems to the right teams.
- Update project documentation to keep scopes, revisions, and completion notes organized and accessible.
- Coordinate construction project management activities across crews, schedules, and site requirements.
Senior Director of Field Operations
3 Years 8 Months- Maintained daily safety checks for Up to 5 field sites to support compliant work environments.
- Directed residential installation and repair teams serving 230K customers across cable, internet, and home phone work.
- Reviewed and analyzed operating procedures to identify gaps and strengthen day-to-day field performance.
- Implemented policies and procedures that improved daily operations across service delivery teams.
- Coordinated Dispatch, Local Care, and Technical Operations to align execution with departmental and company goals.
- Monitored service standards and operational compliance across field functions to support safe, reliable delivery.
Senior Manager of Construction – New Build
4 Years 5 Months- Presented the RFP to nearly 20 vendors, defining build expectations and safety-compliance requirements.
- Managed the New Build budget of $8M-$14M annually while strengthening coordination with the local Finance Team.
- Repaired relationships with RCN and Evanston officials through weekly city meetings and steady stakeholder communication.
- Completed the Evanston New Build Expansion, adding 30K homes to the RCN Chicago footprint on time and within budget.
- Led pre-construction design, engineering, and delivery of the first FTTH network in the RCN footprint.
- Built 12,617 serviceable homes passed for the RCN Chicago FTTH network, reaching 106.9% of the annual goal.
- Expanded FTTH reach to 130K marketable homes across the Northwest Side since 2020, including service for up to 91 Fulton Market buildings and leadership coaching for project managers.
Construction Manager
11 Months- Managed fiber project assignments for residential and SMB builds, aligning work with field priorities.
- Coordinated contractors and workers to keep construction activities on schedule and organized.
- Directed project planning and progress reviews to support timely delivery across active builds.
- Reviewed contractor performance and adjusted priorities to keep construction work aligned with network needs.
Project Manager of Construction
1 Year 4 Months- Coordinated on-site meetings with engineers, clients, and construction crews to align schedules and project expectations.
- Reviewed field conditions before construction to identify access issues, installation constraints, and required adjustments.
- Partnered with engineering and field teams to translate survey findings into practical cabling plans.
- Tracked construction details and project documents to keep information organized for crew and client follow-up.
- Supported project communication by clarifying scope questions and relaying updates between field teams and stakeholders.
Technical Operations Supervisor
7 Months- Supervised installation and service crews across cable, internet, and telephone field work.
- Reviewed vehicle condition and compliance items during monthly inspections.
- Coordinated day-to-day service priorities to keep crews aligned on customer appointments.
Conductor
1 Year- Lined manual switches to route trains safely through active track movements.
- Communicated with the Terminal Dispatcher by two-way radio to secure authority before entering shared rail lines.
- Announced traffic signals clearly to keep crew members aligned on movement conditions.
- Supported compliance by following federal rail procedures during day-to-day operations.
- Applied strong troubleshooting skills to identify issues before they disrupted rail movement.
Technical Operations Supervisor
6 Years- Supervised 13 direct reports and 120 indirect reports across cable, internet, and telephone installation and repair.
- Reduced team rework from 11.5% to 6.8% within 3 months through coaching and field mentoring.
- Improved customer satisfaction rating by 5% within 2 months by role-playing and developing low performers.
- Directed weekly staff meetings and monthly safety meetings while maintaining OSHA safety files.
- Optimized customer experience through quality checks and post-call follow-up for new installation customers.
- Earned Chicago Region MVP Award for Team Metrics.
- Earned Market MVP Award for New Build Accolades.
Education
Diploma - Mathematics
Skills
Process improvement strategies
Budget management
Workforce leadership
Performance management
Cross-functional coordination
KPI reporting
Service level agreements
Labor forecasting
Vendor management
Troubleshooting skills
Operational compliance
Safety management
Construction project management
Telecommunications operations
Route optimization
Root cause analysis
Operational dashboards
CAPEX planning
Safety audits
Service quality monitoring
Accomplishments
Earned MVP Award for Chicago Region for Team Metrics - 2011, Reduced Teams Rework % from 11.5% to 6.8% within 3 months, achieved through extensive coaching and field mentoring., Improved customer satisfaction rating by 5% within 2 months by role playing and developing low performers., Optimized the overall customer experience through quality checks and post calls for new installation customers., Earned Market MVP Award for New Build Accolades - 2020
Certification
Leadership Challenge
Timeline
Senior Project Manager
DJC Communications Inc
08.2026 - CurrentRead More
Senior Director of Field Operations
RCN
12.2022 - 08.2026Read More
Senior Manager of Construction – New Build
RCN
07.2018 - 12.2022Read More
Construction Manager
RCN
08.2017 - 07.2018Read More
Project Manager of Construction
RCN
04.2016 - 08.2017Read More
Technical Operations Supervisor
RCN
09.2015 - 04.2016Read More
Conductor
Union Pacific Railroad
01.2014 - 01.2015Read More
Technical Operations Supervisor
Comcast
01.2007 - 01.2013Read More
Brother Rice High School
Diploma from Mathematics
Read More