Michael Hilligoss
Tucson
Summary
Dynamic professional with extensive experience in customer service and sales across various industries. Over 5 years of hands-on, operational roles have honed skills in inventory management, product delivery, and team coordination. Notable achievements include enhanced customer satisfaction and streamlined workflow processes that contributed to sales growth. Committed to fostering positive client interactions and optimizing processes to boost workplace efficiency and service quality.
Overview
8
8
years of professional experience
Work History
FOH Team Member
Chic-Fil-A
Tucson, AZ
06.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to efficiently manage high-volume service during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Resolved customer complaints promptly, demonstrating strong problem-solving and communication skills.
RSS Manager
O'Reilly Auto Parts
Tucson, USA
08.2024 - 07.2026
- Delivered expert parts assistance to customers, ensuring accurate and efficient service.
- Coordinated closing shifts to prepare the store for seamless next-day operations.
- Executed thorough cleaning and restocking of items to maintain store standards.
- Provided colleagues with essential resources to foster a collaborative work environment.
- Conducted accurate money counts and performed cash deposits responsibly.
- Fostered a customer-centric approach by delivering precise information and support.
Computer Sales Specialist
Best Buy
Tucson, USA
10.2023 - 08.2024
- Guided customers in making informed purchase decisions through expert advice and tailored recommendations.
- Stayed updated on the newest technology advancements to provide accurate information.
- Assisted customers in selecting technology solutions tailored to their needs and preferences.
- Demonstrated product features to enhance customer understanding and satisfaction.
Sales Associate
The Vape Zone Smokeless
Tucson, USA
09.2022 - 10.2023
- Ensured meticulous execution of customer orders to guarantee satisfaction.
- Cultivated a friendly and organized environment for customers to enhance their shopping experience.
- Maintained a thorough understanding of the latest industry products to provide knowledgeable recommendations.
- Enhanced customer experience through personalized product recommendations and attentive service.
- Managed inventory levels, ensuring optimal stock availability and organization of display areas.
Commercial Driver
Autozone
Tucson, USA
05.2020 - 09.2022
- Delivered automotive parts to local shops in a timely and professional manner, enhancing client relations.
- Ensured the cleanliness and operational excellence of the delivery vehicle to guarantee safety and reliability.
- Provided assistance to walk-in customers during downtime from deliveries, fostering a positive shopping experience.
- Operated commercial vehicles to ensure timely delivery of products to customers.
- Adhered to safety regulations and protocols for safe transportation of goods.
Helper
Pioneer Pools
Tucson, USA
08.2019 - 05.2020
- Performed various physical labor tasks across multiple job sites to ensure project completion.
- Transported pool tile efficiently to designated areas, streamlining workflow.
- Executed proper chipping to remove old tile, preparing surfaces for new installations.
- Assisted in electrical wiring and excavated holes as necessary to facilitate construction.
Produce Stocker
Walmart
Tucson, USA
01.2019 - 08.2019
- Ensured optimal stocking of products to enhance customer satisfaction.
- Executed thorough clean-up and removal of spoiled produce, maintaining high-quality standards.
- Updated pricing and meticulously followed planograms to maximize sales effectiveness.
- Monitored inventory counts to facilitate efficient stock replenishment.
- Maintained a clean and welcoming work area, creating a positive shopping experience for customers.
Education
Welding - Welding
JTED
Tucson, USA05-2017
High school - undefined
TVHS
Tucson, USA05-2017
Skills
- Computer literacy
- Customer service
- Communication skills
- Friendly
- Adaptable
- Knowledgeable
- Good with tools
- Time management
- Leadership
- Approachable
- Dependable
- Attention to Detail
- Conflict Resolution
- Training and mentoring
Timeline
FOH Team Member
Chic-Fil-A
06.2025 - Current
RSS Manager
O'Reilly Auto Parts
08.2024 - 07.2026
Computer Sales Specialist
Best Buy
10.2023 - 08.2024
Sales Associate
The Vape Zone Smokeless
09.2022 - 10.2023
Commercial Driver
Autozone
05.2020 - 09.2022
Helper
Pioneer Pools
08.2019 - 05.2020
Produce Stocker
Walmart
01.2019 - 08.2019
High school - undefined
TVHS
Welding - Welding
JTED