Michael Hishmeh
Anaheim,CA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of HR Business Partners
OnTrac
03.2024 - Current
- Lead HR Business Partner team (3 HR Managers and 8 HRBPs) for Operations
serving over 8,000 employees across 35 states. - Lead Organizational Health and Culture function (the antidote to needing a labor relations function).
- Championed the deployment of HRBP 2.0 to enhance day-to-day strategic output for client groups.
- Architected the technical and leadership competency framework and talent review process for the Company’s key job profile (General Manager).
- Chair organizational design for the operations focused on cost optimization, role clarity, efficient span of control, and consistency in titles/job functions across the network.
Senior Regional HR Manager
OnTrac
06.2022 - 03.2024
- Directed field team to provide Talent Management services to a workforce of over 5,500 in more than 90 locations.
- Collaborated to design and deploy strategic initiatives (compensation structure, performance reviews, succession planning, and HR technology selection).
- Serve as the main Business Partner to our Vice President and Regional Directors of Branch Operations.
Regional HR Manager
OnTrac
09.2021 - 05.2022
- Lead a team of 18 HR Professionals (HR Managers, HR Specialists, and HR Administrators) across the Southern California Market.
- Achieved 808 more hires YOY during peak season 2021 (in partnership with Talent Acquisition) by introducing new strategies to expeditiously secure talent needs.
- Created, introduced, and deployed the HR Scorecard providing insight into people data previously not measured or understood.
Regional HR Manager | CA
Ken Garff Automotive Group
06.2020 - 09.2021
- Lead a team of 5 HR Professionals (4 HR Managers and 1 Regional Recruiter).
- Created, gained leadership buy-in, and oversaw the implementation of strategic People Plans aimed to increase quality of hire, employee engagement, employee retention, and business outcomes.
- Achieved significant reductions in turnover YOY: Toyota dealerships finalized at 30.2% in 2020 vs. 36.8% in 2019 and for Honda dealerships 39.4% in 2020 vs. 65.9% in 2019 (lowest turnover percentages on record).
- Lead the human capital components for our newest acquisition, Lexus of Oxnard.
- Achieved increases in every category of our annual Employee Culture Survey. In 2019 the CA region scored 78% in Employee Engagement vs. 83% in 2020, in 2019 the CA region scored 82% in Manager Effectiveness vs. 84% in 2020, and in 2019 the CA region scored 82% in Equip Factors vs. 85% in 2020.
Company Talent Retention/Regional HR Manager | MI
Ken Garff Automotive Group
01.2020 - 05.2020
- Crafted the company’s first ever Manager 101 training program. The topics for this training series included hiring strategically, the essentials of onboarding, progressive discipline, termination process, giving and receiving feedback, performance management, training/development, reward strategy, career planning, creating and sustaining a positive culture, and leading the brand as a manager.
- Served as the Co-Regional Manager of the California market from March 2020-May 2020.
- Recalibrated the onboarding process for Sales/Service Advisors making it more feasible/impactful for both new hires/department heads.
Human Resources Manager
Ken Garff Automotive Group
04.2019 - 12.2019
- Restructured the candidate selection process to secure higher caliber employees.
- Restructured the Sales Advisor pay plan and job description to drive key business results and eliminate employee ambiguity.
Regional HR Manager | CA
Ken Garff Automotive Group
03.2017 - 04.2019
- Hired, trained, lead, and successfully developed HR managers for each dealership across the region.
- Compiled, analyzed, and presented imperative People Data on a weekly and monthly cadence to earn HR a seat at the table and influence leadership to hyper focus on key people metrics most impactful to the bottom line.
- Implemented and oversaw special projects to drive expenses down and increase employee engagement/retention (i.e., Alternative Workweeks).
- Managed the implementation of Workday (HCM) across the region.
Human Resources/Payroll Manager
Ken Garff Automotive Group
06.2016 - 02.2017
- Successfully kept the dealership staffed at all times.
- Achieved 0 employee litigation/EEOC suits.
- Managed/processed payroll (hourly, salary, and commissions) for over 100 employees on a semi-monthly basis.
Brand Advocacy Manager
Ken Garff Automotive Group
11.2015 - 06.2016
- Lead the official brand roll out for this newly acquired location to help acclimate new leadership/employees to the Ken Garff ways of conducting business.
- Lead the brand steering committee to proactively keep leadership apprised of what was/wasn't working in relation to our promise of providing an unsurpassed employee/guest experience.
- Served as a key member of the dealership's hiring panel and influenced leaders to look beyond just the ability to produce (brand compatibility is equally imperative for long-term success).
Parts Advisor
Ken Garff Automotive Group
08.2010 - 11.2015
- Tracked incoming and outgoing parts for the dealership.
- Handled parts payment collection and made sure parts were billed correctly through the service department and collision repair shop.
- Referred to parts manuals (both hard copy and electronic) to precisely identify the right part(s) for the vehicle being serviced.
Education
Bachelor's - Sociology
AMERICAN MILITARY UNIVERSITY
2016
Skills
Employee Relations
Payroll
Compensation
Employee Engagement
Employment Law
Performance Management
Workday
Ceridian Dayforce
Talent Acquisition
Strategic Planning
Data Analytics
Talent Management
Diversity, Equity, and Inclusion
Learning and Development
Certification
- Professional in Human Resources (PHR)
Timeline
Director of HR Business Partners
OnTrac
03.2024 - Current
Senior Regional HR Manager
OnTrac
06.2022 - 03.2024
Regional HR Manager
OnTrac
09.2021 - 05.2022
Regional HR Manager | CA
Ken Garff Automotive Group
06.2020 - 09.2021
Company Talent Retention/Regional HR Manager | MI
Ken Garff Automotive Group
01.2020 - 05.2020
Human Resources Manager
Ken Garff Automotive Group
04.2019 - 12.2019
Regional HR Manager | CA
Ken Garff Automotive Group
03.2017 - 04.2019
Human Resources/Payroll Manager
Ken Garff Automotive Group
06.2016 - 02.2017
Brand Advocacy Manager
Ken Garff Automotive Group
11.2015 - 06.2016
Parts Advisor
Ken Garff Automotive Group
08.2010 - 11.2015
Bachelor's - Sociology
AMERICAN MILITARY UNIVERSITY
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