Summary
Overview
Work History
Education
Skills
Websites
Certifications
Certification
Languages
Timeline
Generic

Michael Hisler

Queens,USA

Summary

Learning & Development Specialist with expertise in curriculum development, facilitation, and project management across multiple industries, including successful CRM implementation leadership.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Corporate Trainer & Instructional Designer

Bollore Logistics
05.2023 - Current
  • Successfully implemented a new global CRM system (Cargowise) across all U.S offices, impacting 17 offices and 700+ employees, as part of a dedicated 4 person team
  • Led an invoicing initiative across all U.S Offices, achieving a 20% improvement in key performance indicators, including auto-rating accuracy and a reduction in invoice reversals and credit notes
  • Collaborate with department heads to strategize and implement tailored office-specific training programs, resulting in measurable improvements in Key Performance Indicators (KPIs)
  • Design effective communication, leadership courses and technical trainings (ex: Cargowise, Excel, Outlook) for all U.S (700+) employees
  • Facilitate dynamic training sessions for individuals and groups (200+ participants)
  • Administer trainings on Microsoft Office including Sharepoint, Excel Basics, PowerPoint, Word among others

Trainer and Service Manager

New York Fan Coil LLC.
02.2022 - 05.2023
  • Led the successful implementation and rollout of a new CRM system (Salesforce) for all agents & technicians, resulting in improved customer data management and streamlined sales processes
  • Managed project installations; scheduling, budgeting, resource allocation, and quality control
  • Managed daily operations of the Service Department, responding promptly and professionally to address any calls or emails from our customers within 24 hours

Project Associate- Training & Education

Montefiore Medical Center
01.2021 - 01.2022
  • Worked closely with the Director of Leadership Academies to design and create courses designed to build leadership and business skills among physicians and administrators
  • Collaborated with external vendors to coordinate and deliver leadership training programs for outstanding physicians
  • Produced and facilitated classes through several e-learning platforms (Zoom, Microsoft Teams etc.)
  • Provided end-user technical support and generated detailed reports for over 45,000 associates across the online learning platform (LMS)

Corporate Business English Trainer

Inlingua Language School
09.2016 - 12.2020
  • Clients Include: Air France, Paris, FR/Disneyland Paris, Paris, FR/Elders Associates, Toulouse, FR/ Inlingua, Toulouse, FR
  • Trained a variety of business professionals, including high-level executives, from international companies on Business English, Public Speaking, and Empathic Communications both in-person and virtually
  • Led a team of 10 trainers to ensure learning outcomes were being met

Assistant Manager

Human Care Services
01.2011 - 07.2015
  • Oversaw staff of 7 to ensure completion of assignments and maintained resident-staff relations
  • Reviewed progress notes from clinical staff and ensure it was in compliance
  • Devised monthly, individualized goals designed to teach disabled individuals life skills

Education

Master of Science - Industrial/Organizational Psychology

Baruch College (CUNY)
New York, NY
12.2024

Bachelor of Arts - Psychology

Touro College
New York, NY
05.2014

Skills

  • Salesforce
  • LMS
  • Cargowise
  • Technical training
  • Leadership training
  • Organizational development

Certifications

  • Advanced Instructional Design Langevin Learning Services: 2021
  • Salesforce Sales and CRM Overview, Pathstream: 2024
  • TEFL Certification: International TEFL and TESOL Training, 2016

Certification

Salesforce, Pathstream

Sales and CRM Overview, Course Completion: 2024

Langevin Learning Services

Advanced Instructional Design, Course Completion; 2021

International TEFL and TESOL Training

TEFL Certification; 2016

Languages

English
Native or Bilingual
French
Full Professional
Hebrew
Professional Working

Timeline

Corporate Trainer & Instructional Designer

Bollore Logistics
05.2023 - Current

Trainer and Service Manager

New York Fan Coil LLC.
02.2022 - 05.2023

Project Associate- Training & Education

Montefiore Medical Center
01.2021 - 01.2022

Corporate Business English Trainer

Inlingua Language School
09.2016 - 12.2020

Assistant Manager

Human Care Services
01.2011 - 07.2015

Master of Science - Industrial/Organizational Psychology

Baruch College (CUNY)

Bachelor of Arts - Psychology

Touro College

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Michael Hisler