Michael Hitzfeld
Independence,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
IT Security Analyst
State Street
Kansas City, MO
06.2022 - Current
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Provided technical support to internal users in a timely manner.
- Documented all user interactions and resolutions in the ticketing system for future reference and reporting.
- Escalated complex incidents to senior team members when necessary.
- Maintained access control measures, such as user authentication, encryption, and two-factor authentication.
Store Associate
FedEX Office
Lee's Summit, MO
01.2021 - 05.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Health Enthusiast
The Vitamin Shoppe
Independence, MO
10.2018 - 08.2020
- Verified pricing accuracy throughout the store using price tags and labels.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Utilized problem solving skills to resolve customer complaints professionally.
- Maintained a clean, organized work area to ensure customer satisfaction.
Security Forces Member
United States Air Force
Independence, MO
04.2013 - 03.2018
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
- Provided training on security procedures to new personnel.
Education
High School Diploma -
Junction City High School
Junction City05-2010
Associate of Applied Science - Information Technology
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Active Listening
- Adaptability and Flexibility
- Multitasking
- Team Collaboration
- Attention to Detail
- Technical Support
Accomplishments
- Air Force Achievement Medal
Timeline
IT Security Analyst
State Street
06.2022 - Current
Store Associate
FedEX Office
01.2021 - 05.2022
Health Enthusiast
The Vitamin Shoppe
10.2018 - 08.2020
Security Forces Member
United States Air Force
04.2013 - 03.2018
High School Diploma -
Junction City High School
Associate of Applied Science - Information Technology
Metropolitan Community College - Kansas City
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