Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Michael Hoffman

South Windsor,CT

Summary

Personable and dependable with upbeat approach.

I’m deeply interested in helping people and have a great sense of human compassion. I’ve worked in many positions that require the ability to get along with others, and rely on co-workers as part of a team effort. I am always interested in the latest technology, and innovations. I have developed strong logistical and time management skills in fast-paced environments. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Green Coach Deliveries
09.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Med Tender

MUV
03.2021 - 02.2023
  • Responsible for building and maintaining patient relationships.
  • Kept apprised of current product knowledge, in order to assist patients needs
  • Directed patients to the best suited products, and upsell when possible.
  • Responsible for deliveries, delivery manifests, and vehicle maintenance.

Service Advisor/Manager

Tuffy Automotive Services
11.2019 - 03.2020
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Service Manager/Front Counter Sales

McGee Auto Service & Tires / The Tire Choice
03.2010 - 11.2019
  • Improved customer relations by overseeing and enhancing service delivery processes.
  • Increased client satisfaction with effective resolution of service issues.
  • Responsible for greeting customers, answering phones, creating work orders and cashing out customers
  • Managed the operation of a 10 bay auto service shop. This included inventory, parts ordering, and managing a team of 5 or more employees.
  • Responsible for working on a computer running both Windows and DOS operating systems. Also responsible for maintaining the cash drawer and completing deposits.

Education

Diploma -

Bradenton High School
Bradenton, FL

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable

Timeline

Delivery Driver

Green Coach Deliveries
09.2023 - Current

Med Tender

MUV
03.2021 - 02.2023

Service Advisor/Manager

Tuffy Automotive Services
11.2019 - 03.2020

Service Manager/Front Counter Sales

McGee Auto Service & Tires / The Tire Choice
03.2010 - 11.2019

Diploma -

Bradenton High School
Michael Hoffman