MICHAEL HOLLAND
Hilliard
Summary
Hospitality professional with extensive leadership experience in food operations. Proven ability to manage service teams and enhance guest satisfaction. Strong communication and negotiation skills contribute to effective client relationship management. Results-oriented approach ensures high-quality service delivery.
Overview
25
25
years of professional experience
Work History
Lawn Care Technician
Nex green
Westerville
02.2025 - Current
- Ensured optimal performance of lawn equipment through regular maintenance.
- Maintained the cleanliness of work areas by removing debris from job sites.
LEAD TECHNICIAN
Stanley Steamer
Dublin
10.2024 - Current
- Managed a team of cleaners to ensure the cleanliness and organization of a large office building.
Performed routine maintenance on floor cleaning equipment to ensure proper functioning.
LAWN CARE SPECIALIST
Tru Green Chem Lawn
Hilliard
03.2022 - 10.2024
- Used various tools and equipment to provide high-quality lawn care services.
INTAKE CLAIMS REPRESENTATIVE
Root Car insurance
Columbus
03.2019 - 01.2022
- Managed incoming claims and processed payments for customers.
- Resolved customer inquiries and concerns regarding insurance claims.
- Reviewed and verified insurance policies to determine coverage eligibility.
- Maintained detailed records of claims and communicated updates to clients.
ASSISTANT STORE MANAGER
Donatoes Pizza
08.2015 - 05.2019
- Managed inventory and ordering for a retail store.
- Trained and supervised staff members in customer service techniques.
- Created and implemented promotional strategies to increase sales.
- Handled customer complaints and resolved issues efficiently.
- Maintained store cleanliness and organization standards.
GROCERY TEAM LEAD
Giant Eagle
Columbus
10.2000 - 01.2015
- Managed a team of 10-20 employees to ensure smooth operations and excellent customer service in a retail environment.
- Implemented inventory management systems and procedures to increase efficiency and reduce waste.
- Led training programs for new hires to ensure they were well-equipped to provide exceptional customer service.
- Developed promotional strategies to boost sales and drive customer engagement.
- Resolved customer complaints and issues in a timely and professional manner.
Education
GED -
Fremont High School
USA03.1979
Skills
- Data Entry
- Typing
- Claims
- Verbal and Written Communication
- Adaptable and Flexible
- Leadership
- Customer service
- Team management
- Inventory management
- Food safety
- Communication
Personal Information
Date of Birth: 03/09/79
Timeline
Lawn Care Technician
Nex green
02.2025 - Current
LEAD TECHNICIAN
Stanley Steamer
10.2024 - Current
LAWN CARE SPECIALIST
Tru Green Chem Lawn
03.2022 - 10.2024
INTAKE CLAIMS REPRESENTATIVE
Root Car insurance
03.2019 - 01.2022
ASSISTANT STORE MANAGER
Donatoes Pizza
08.2015 - 05.2019
GROCERY TEAM LEAD
Giant Eagle
10.2000 - 01.2015
GED -
Fremont High School
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