Michael Holloway
Fruitland Park
Summary
Driven professional with extensive experience in service management and parts coordination. Skilled in optimizing inventory processes and ensuring exceptional customer service. Aiming to leverage strong organizational skills to further enhance operational effectiveness and client satisfaction.
Overview
12
12
years of professional experience
Work History
Service Writer/Parts Manager
JB Golf Cars
2025.07 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in documenting service orders and maintaining accurate records of repairs and maintenance.
- Collaborated with technicians to ensure timely completion of services and customer satisfaction.
- Scheduled appointments efficiently, optimizing technician availability and minimizing wait times for customers.
Parts Manager
Fruitland Park Trailers
2024.10 - 2025.07
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated parts procurement processes to support service and repair operations efficiently.
- Implemented inventory tracking system for accurate record-keeping and timely replenishment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
General Manager
Advance Auto Parts
2015.05 - 2024.10
- Led operational strategies to enhance customer satisfaction and streamline service efficiency.
- Oversaw inventory management, optimizing stock levels and reducing excess inventory costs.
- Developed training programs for staff, improving team performance and product knowledge.
- Implemented process improvements that increased productivity across multiple departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Field Supervisor
DRS Technical Services
2014.04 - 2015.04
- Supervised field operations to ensure compliance with safety protocols and regulations.
- Coordinated project timelines, resource allocation, and team assignments for efficiency.
- Trained and mentored junior staff on operational procedures and best practices.
- Planned and scheduled field activities according to set timelines and order of operations.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLSkills
- Sales transactions
- Schedule coordination
- Customer service expertise
- Teamwork and collaboration
- Customer relations
- Remote office availability
- Customer retention strategies
- Teamwork
Timeline
Service Writer/Parts Manager
JB Golf Cars
2025.07 - Current
Parts Manager
Fruitland Park Trailers
2024.10 - 2025.07
General Manager
Advance Auto Parts
2015.05 - 2024.10
Field Supervisor
DRS Technical Services
2014.04 - 2015.04
Associate of Arts - General Studies
Valencia College