Michael Holmes
Slot Floor Supervisor/ Dual Rate Shift Manager
Shakopee,MN
Summary
Highly motivated floor supervisor with 15 years of valuable casino experience. Adept at training department staff and ensuring seamless procedural compliance. Seeking a challenging new role to utilize expertise in training and compliance, driving operational excellence and contributing to organizational success. As a dual rate Shift Manager, successfully assumed increased duties and responsibilities. Extensive experience in conflict resolution and deescalation, both with customers and team members.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Slot Floor Supervisor/ Dual Shift Manager
Mystic Lake Casino Hotel
Prior Lake, Minnesota
08.2020 - Current
- Actively lead a team of over 75
- Supervise activities of Slot Specialists, providing positive and constructive coaching when needed
- Foster and maintain relationships with TMs and maintaining confidentiality
- Responsible as acting Slot Shift Manager when assigned and assists Casino Manager when requested
- Reading and responding to all guest surveys through the Medallia system
- Handle guest issues and make on the spot decisions in accordance with state and federal regulations in fast paced environment
- Assign Specialists to area of responsibility, schedule breaks, monitor floor levels and approve EOs as warranted
- Make time off approval decisions and monitored exceptions
- Address both guest and TM concerns professionally in accordance with the enterprise’s values
- Training- Contact new transfers/new hires, schedule training, update material, monitor progress
Slot Service Specialist
Mystic Lake Casino Hotel
Prior Lake, Minnesota
12.2010 - 08.2020
- Shift trainer- I am responsible for teaching team members’ new policies and procedures
- I also have to oversee and train new hires, making sure they are compliant with our standards
- Heavily involved with guest satisfaction
- Attend to guests needs on the casino floor, respond to change lights, and answer guest’s questions
- Responsible for paying jackpots, issuing tax forms, dealing with machine issues, and being a front line for concerns that guests might have
- I am personally responsible for keys and other assets through the work day
Shift Lead
Super America
Shakopee, Minnesota
12.2009 - 12.2010
- I started as a CSR and worked my way up to Shift Lead
- My duties would include: stocking, inventory, vendors, helping customers, change safe, changing gas prices, processing damage property claims, overseeing staff, and auditing cigarette and drawer totals
- My cleanliness and diligence lead to my promotion, but a lack if pay forced me to look for other employment
Education
Bachelor of Science - Business Administration
Upper Iowa University
Fayette, IA 11.2024 - Current
Associate of Arts -
Normandale Community College
Minneapolis, MN 01.2016 - 05.2017
High School Diploma -
Prior Lake High School
Prior Lake, MN 01.2010 - 01.2010
Skills
Timeline
Bachelor of Science - Business Administration
Upper Iowa University
11.2024 - Current
Slot Floor Supervisor/ Dual Shift Manager
Mystic Lake Casino Hotel
08.2020 - Current
Associate of Arts -
Normandale Community College
01.2016 - 05.2017
Slot Service Specialist
Mystic Lake Casino Hotel
12.2010 - 08.2020
High School Diploma -
Prior Lake High School
01.2010 - 01.2010
Shift Lead
Super America
12.2009 - 12.2010
Similar Profiles
MARTIN SWARTZERMARTIN SWARTZER
Slot Technician at Mystic Lake Casino HotelSlot Technician at Mystic Lake Casino Hotel
Kelly A. LarcaKelly A. Larca
Supervisor Call Center at Mystic Lake Casino HotelSupervisor Call Center at Mystic Lake Casino Hotel
Allison NorthropAllison Northrop
Event Manager at Mystic Lake Casino & HotelEvent Manager at Mystic Lake Casino & Hotel