Tajuana Wells
Davenport,IA
Summary
Hardworking Casino Manager successful at training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dual Rate Slot Shift Manager
Ballys Quad Cities
Rock Island, IL
11 2020 - Current
- Maintain slot machine and watch over the floor attendants making sure the floor is properly covered
- Ialso handle guest disputes
- Providing guest service.
- Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
- Played an essential role in developing employee incentive programs that motivated staff members to provide exceptional service at all times.
- Maintained a positive work environment through effective conflict resolution and fostering open communication among team members.
- Enhanced team performance by implementing effective training programs for slot department employees.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Interviewed, hired and trained new gambling floor workers.
Security Officer
Jumers Casino & Hotel
Rock Island, IL
08 2020 - 11 2020
- Followed all security and safety regulations
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Dual Rate Slot Shift Manager
Jumer's Casino & Hotel
Rock Island, IL
09 2012 - 08 2020
- Maintain slot machine and watch over the floor attendants making sure the floor is properly covered
- Ialso handle guest disputes.
- Ensured timely maintenance and repair of gaming machines, reducing downtime and maximizing revenue-generating opportunities.
- Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
- Enhanced team performance by implementing effective training programs for slot department employees.
- Spearheaded efforts to maintain a safe and secure environment within the casino premises, collaborating closely with security personnel when necessary.
Floor Attendant
Jumer's Casino
Rock Island, IL
06.2009 - 08.2012
- Troubleshoot the machine and process and pay jackpots
Slot Supervisor
Jumer's Casino
Rock Island, IL
08.1996 - 05.2009
- Troubleshooting and refill the slot machines
Change Attendant
Jumer's Casino
Rock Island, IL
05.1996 - 08.1996
- Giving correct change to guest and pay out jackpots.
Education
High school diploma -
Alleman High School
Rock Island, ILSkills
- 7 years)
- Customer service
- Typing
- Windows
- Time management
- Manufacturing
- Leadership
- Shift management
- Mechanical knowledge
- Security
- Cash handling
Certification
- Cash Handling (10+ years)
- Food Service (Less than 1 year)
- Shift Management (7 years)
- Supervising Experience (10+ years)
- Assistant Manager Experience (7 years)
- Management (7 years)
- Troubleshooting (10+ years)
- Cleaning Experience (10+ years)
- POS (7 years)
- Leadership
Timeline
Floor Attendant
Jumer's Casino
06.2009 - 08.2012
Slot Supervisor
Jumer's Casino
08.1996 - 05.2009
Change Attendant
Jumer's Casino
05.1996 - 08.1996
High school diploma -
Alleman High School
Dual Rate Slot Shift Manager
Ballys Quad Cities
11 2020 - Current
Security Officer
Jumers Casino & Hotel
08 2020 - 11 2020
Dual Rate Slot Shift Manager
Jumer's Casino & Hotel
09 2012 - 08 2020