Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Domon

Buffalo,NY

Summary

Administrative professional with casino operations, cash control, and regulatory compliance expertise. Leads shift teams to optimize processes for improved efficiency, accuracy, and internal control. Manages records and reports using Microsoft Excel to support operational targets.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Dual Rate Slot Shift Manager

Seneca Buffalo Creek Casino
Buffalo, NY
02.2022 - 09.2026
  • Guided slot attendants and technicians through machine issues and service calls to minimize downtime.
  • Tracked slot performance, jackpot payouts, and ticket redemption activity to assist accurate reporting.
  • Supported slot department operations during shifts to keep workflow and service moving smoothly.
  • Applied casino policies, gaming regulations, and responsible gaming procedures consistently.

Dual Rate Cage Shift Manager

Seneca Buffalo Creek Casino
Buffalo, NY
01.2020 - 02.2022
  • Supported daily casino cage operations and shift supervision, keeping workflow smooth and service quality high.
  • Handled cash transactions accurately while following company policies, internal controls, gaming regulations, and applicable laws.
  • Assisted cashiers and vault staff, tracked chip, voucher, and currency movement across cage windows, and checked balances, paperwork, and transaction records for compliance.
  • Verified currency balances, paperwork, and transaction records for gaming compliance.

Assistant Manager

Hertel Ave Poutine & Cream
Buffalo, NY
06.2017 - 02.2019
  • Ensured excellent customer service, efficient food preparation and service, cleanliness and safety standards, and a positive team atmosphere.
  • Managed shift schedules, task assignments, and team communication during busy service periods.
  • Supervised front-of-house and kitchen operations at the poutine and cream service counter.
  • Trained staff on guest service, food presentation, and daily opening procedure.

Education

Bachelor of Science - Applied Mathematics, Economics, Ethics

Rochester Institute of Technology
Rochester, NY
12-2017

Skills

  • Regulatory compliance
  • Operational efficiency
  • Data analysis
  • Team leadership
  • Customer service
  • Record management

Certification

  • Dale Carnegie Course Skills for Success, Dale Carnegie 2023

Timeline

Dual Rate Slot Shift Manager

Seneca Buffalo Creek Casino
02.2022 - 09.2026

Dual Rate Cage Shift Manager

Seneca Buffalo Creek Casino
01.2020 - 02.2022

Assistant Manager

Hertel Ave Poutine & Cream
06.2017 - 02.2019

Bachelor of Science - Applied Mathematics, Economics, Ethics

Rochester Institute of Technology
Samantha Domon