Michael Holmes-Kolesar
Las Vegas,NV
Summary
Proven Valet Attendant at South Point Casino & Hotel, adept in vehicle safety and efficient problem-solving, significantly reduced wait times through superior coordination and communication. Excelled in delivering exceptional customer service, fostering positive guest relations, and training team members, demonstrating stress tolerance and professional appearance.
Overview
3
3
years of professional experience
Work History
Valet Attendant
South Point Casino & Hotel
Las Vegas, NV
05.2021 - Current
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Delivered above and beyond service to VIP guests at property.
Education
Sports Medicine -
Wisconsin Lutheran College
Milwaukee, WISkills
- Effective problem solving
- Quick Decision Making
- Professional Appearance
- Stress Tolerance
- Vehicle Safety Knowledge
- Patience and composure
- Flexible Schedule
- Physical Fitness
- Manual and automatic driving
Accomplishments
Over 100 hours of community service throughout high school and college.
Timeline
Valet Attendant
South Point Casino & Hotel
05.2021 - Current
Sports Medicine -
Wisconsin Lutheran College