Michael Hong
San Francisco,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Independent Carrier
MCF Logistics
611 Gateway Boulevard Suite 120 So. SF 94080
10.2023 - Current
- Navigated challenging weather conditions and traffic delays to deliver packages on time.
- Collaborated with team members to coordinate schedules, share resources, and support overall business objectives.
- Adapted quickly to changes in route assignments or shifts as needed without compromising quality of service.
- Developed strong relationships with clients through consistent communication and reliable service.
- Managed scheduling and routing logistics, optimizing delivery routes for maximum efficiency.
- Kept clean driving record throughout employment tenure, demonstrating commitment to safe driving practices.
- Enhanced customer satisfaction by providing timely and accurate delivery services.
- Utilized GPS technology effectively to navigate routes efficiently while minimizing errors or delays in delivery.
- Coordinated with dispatchers to ensure smooth operations and timely deliveries.
- Ensured the safe transport of time sensitive items.
- Drove safely and legally for professional, responsible delivery services.
Customer Service Manager
Better Home Products
1868 Ogden Drive Burlingame 994010
06.1996 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Associate of Arts - General Studies
City College of San Francisco
San Francisco, CASkills
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Patience and Persistence
Timeline
Independent Carrier
MCF Logistics
10.2023 - Current
Customer Service Manager
Better Home Products
06.1996 - 10.2021
Associate of Arts - General Studies
City College of San Francisco