Alvin Thomas
Sacramento,CA
Summary
Dynamic and results-driven professional with a proven track record at FedEx, excelling in heavy lifting and route planning. Demonstrated ability to enhance operational efficiency and meet tight deadlines while fostering strong client relationships. Recognized for exceptional problem-solving skills and a commitment to safety and quality in all delivery and warehouse operations.
Overview
7
7
years of professional experience
Work History
Independent Carrier
Walker Newspaper Services
11.2019 - 07.2024
- Enhanced customer satisfaction by providing timely and accurate delivery services.
- Conducted vehicle inspections before each shift to maintain safety standards and compliance with regulations.
- Ensured the safe transport of fragile items by implementing proper handling techniques.
- Prioritized urgent deliveries appropriately within schedule constraints in order to meet client expectations.
- Managed scheduling and routing logistics, optimizing delivery routes for maximum efficiency.
- Adapted quickly to changes in route assignments or shifts as needed without compromising quality of service.
- Utilized GPS technology effectively to navigate routes efficiently while minimizing errors or delays in delivery.
- Upheld company reputation by representing the brand professionally during all interactions with clients and customers alike.
- Maintained detailed records of pick-ups, deliveries, and vehicle maintenance for optimal organization.
- Improved operational efficiency by monitoring fuel usage and implementing cost-saving measures during route planning.
- Developed strong relationships with clients through consistent communication and reliable service.
- Navigated challenging weather conditions and traffic delays to deliver packages on time.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Successfully met or exceeded daily delivery quotas consistently throughout career as an Independent Carrier.
- Coordinated with dispatchers to ensure smooth operations and timely deliveries.
- Assisted in training new hires on company policies, procedures, and best practices for successful independent carrier work.
- Kept clean driving record throughout employment tenure, demonstrating commitment to safe driving practices.
- Streamlined route planning for increased efficiency and reduced fuel costs.
- Collaborated with team members to coordinate schedules, share resources, and support overall business objectives.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Maintained up-to-date records of delivery routes and customer information.
- Delivered newspapers and flyers to about Number homes daily.
- Resolved delivery complaints and escalated complex issues to management.
- Secured papers on delivery vehicles to limit losses and damages.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Drove safely and legally for professional, responsible delivery services.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Collaborated with team members to improve paper sorting and delivery speed.
- Delivered orders to customers to drive full satisfaction.
- Kept delivery vehicles in clean working condition for reliable service.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Warehouse Worker
FedEx
10.2017 - 01.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Education
GED - General Studies
Modesto City Schools
Modesto, CA06.2000
Skills
- Heavy lifting
- Deadline oriented
- Route planning
- Freight handling
Timeline
Independent Carrier
Walker Newspaper Services
11.2019 - 07.2024
Warehouse Worker
FedEx
10.2017 - 01.2019
GED - General Studies
Modesto City Schools
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