Michael Hooper
Rex,GA
Summary
Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices. Proficient in updating software and hardware to meet performance demands.
Overview
15
15
years of professional experience
Work History
Phone Technician
GC&E
Norcross, GA
01.2024 - Current
- Installed, configured, and maintained customer telephone systems.
- Troubleshot customer network issues related to telephony equipment.
- Performed system upgrades and repairs on various phone models.
- Repaired damaged lines or cables due to weather-related incidents or vandalism.
- Conducted regular maintenance checks on all phone systems to ensure optimal performance.
- Diagnosed complex hardware and software problems related to telephone systems.
- Ensured that all installations met industry standards for safety and quality assurance.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Replaced defective parts or components within a cable system when necessary.
- Adhered to established safety protocols while working on ladders or rooftops during installation processes.
- Installed cabling from transport and wiring closets to customer access outlet.
Data Center Technician II
DataBank
Atlanta, GA
01.2018 - 11.2023
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Installed new servers, switches and other equipment in the data center following best practices.
- Maintained accurate records of all assets within the data center including physical inventory checks.
- Created detailed documentation for all changes made in the data center environment.
- Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Implemented security measures to protect sensitive information stored within the data center environment.
- Tested connectivity between various devices located within the data center using network diagnostic tools.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Coordinated with vendors in order to resolve hardware or software issues impacting operations in a timely manner.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Installed, configured and tested new servers, workstations, software and peripherals.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained positive working relationship with fellow staff and management.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
Data destruction-refurbish tech-truck drive
cintrics it
10.2017 - Current
- Assembles all required parts/pieces to test or repair items
- Cleans, tests and repairs items needed to complete technical orders
- Reports to management any issues related to work safety or any failure to complete work orders
- Keeps all areas in and near technical benches in neat and orderly fashion
- Maintains clean and safe working environment
- Contributes to team effort by completing related results as needed
- Perform secure data destruction of hard drives and data storing devices
- Add refurbished devices to data base for resale by sales group
- Pick up and log all equipment shipped or sold to CINTRICS IT by company vehicle
- (18 ft truck)
Lead Data Center Tech
Wiretech corp
Atlanta, GA
12.2016 - 09.2017
- Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
- Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
- Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix
- Asset management, auditing and daily work log/ticket tracking
- Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
- Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
- Detailed and thorough documentation and record keeping
- Maintain site security protocols, badging requirements and data protection procedures
- Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
- Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
- Coordinate equipment/material receiving, shipping and RMA processing support as/when required
- Provide vendor and security escorts as needed
- Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
- Support standard and emergency operating procedures for data center
- Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
- Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc
- Coordinates equipment installation and delivery schedules in accordance with set project plans.
Lead data center tech
Hewlet packard
11.2015 - 01.2017
- Assisted in the monitoring and reporting on network issues
- Install, maintain, remove network equipment and cabling
- Completed A/B testing and set up
- Maintained implementation schedule of network and data center equipment and cabling
- Worked cross tier to repair troubles in network
- Maintained accurate notes and email strands
- Set up access for outside vendors
- Worked with outside vendors to repair network issues
- Devised implementation plans for installation of network cabling and equipment
- Replace or install network blades and cards for various types of network equipment
- Provide hands on technical assistance to off site customers
- Maintain database of all installed, or removed network equipment.
Data center tech
Summit systems
11.2014 - 01.2015
- Responsible for installing and maintaining network equipment in Blackberry's Atlanta Data Center
- Troubleshooting any issues, replacing equipment if needed
- Maintain email thread for troubleshooting
- Responsible for RMA of damaged or defective equipment
- Tracking of shipping and receiving of new equipment
- Some minor networking such as setting IP addresses
- Fiber and copper patching and termination when needed.
Lead data center tech
IES holdings/qts
09.2009 - 03.2014
- Developed and managed project plans while providing status updates to management
- Supervised a team of 4 to 6 employees
- Ordered supplies, tools and equipment
- Maintain records of what is ordered, in stock, or needed
- Briefed new team members on procedures and project goals
- Installed and maintained all cabling and equipment within a Data Center environment
- Test and troubleshoot any and all cabling (copper and Fiber) and equipment issues
- Install all cable tray, racks, and ladder rack
- Responsible for all layer 1 terminations and repairs
- Assembled and maintained physical structures using hand and power tools
- Routinely inspected equipment to diagnose malfunctions
- Maintain record of all malfunctions and incidents
- Assisted in all firmware upgrades
- Used hand tools to replace defective equipment
- RMA all defective equipment
- Pull and install all cabling
- Maintained all records associated with DCIM
- Maintained a good rapport with the customer, and all vendors associated
- Managed clients Data Center suites in Atlanta and Virginia QTS location
- Racked and stacked all network equipment (Cisco, Brocade, etc...)
- Responsible for all network patching of connections (1G, 10G)
- Create and maintain a connection matrix to keep track of each individual connection and its associated use.
Education
Copper / Fiber Certification -
commscope, panduit
01.2013
Skills
- MS Office proficient
- Cabling Terminations: This includes CAT3, CAT4, CAT5, CAT5E, CAT6, CAT6A and Coax cable
- First Aid certified
- HAZMAT certified
- Strong analytical skills
- Strong collaborative skills
- Fiber termination: this includes anaerobic polishing and all forms of quick connect and splicing (fusion and mechanical)
- Expert in blueprint interpretation
- BICSI certified
- Excellent problem solving
- Excellent customer needs assessment
- Proficient with all network and data test equipment
- Proficient with all hand tools
- Document Management
- Equipment Operation
- Delivery Scheduling
- Courteous and Polite Demeanor
- Trained in Ga Safety Regulations
- Dependable and Reliable
Timeline
Phone Technician
GC&E
01.2024 - Current
Data Center Technician II
DataBank
01.2018 - 11.2023
Data destruction-refurbish tech-truck drive
cintrics it
10.2017 - Current
Lead Data Center Tech
Wiretech corp
12.2016 - 09.2017
Lead data center tech
Hewlet packard
11.2015 - 01.2017
Data center tech
Summit systems
11.2014 - 01.2015
Lead data center tech
IES holdings/qts
09.2009 - 03.2014
Copper / Fiber Certification -
commscope, panduit
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