Michael Hopper

• Leading Edge Skills - Cybersecurity Analyst - Real-world Training Program
• Collaborated with peers to develop innovative solutions for educational challenges.
• Followed course syllabus or lesson plan to perform and submit coursework and assignments.
• Maintained positive working relationship with fellow staff and management.
• Developed and implemented strategies to increase student engagement.
• Offered tutoring support in various subjects to assist with academic needs of other students.

Completed a 6-year, NYS dept of Labor approved Union apprenticeship, in conjunction with SUNY Empire State University and IBEW Local #3 NY. Earned an associate degree in labor studies with honors and honed Valuable Skills fundamental to performing journeyman-level Electrical work which ultimately led to the experience and knowledge required to manage projects and manpower.

• Utilized specialized tools such as voltmeters, ammeters, ohmmeters to diagnose problems within circuitry.
• Compiled and maintained records documenting engineering schematics and installed equipment.
• Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
• Implemented preventive maintenance protocols to reduce downtime due to system failure or malfunctioning components.
• Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).
• Trained apprentices on the proper use of tools, techniques, safety procedures, and blueprint reading.
• Evaluated job requirements based on client needs and provided estimates of labor and supply costs.
• Supervised electrician control room modifications, maintaining complete understanding of work scope, safety and documentation requirements.
• Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
• Scheduled and coordinated the installation of electrical systems for new construction projects.
• Followed electrical code manuals to install and repair electrical systems.
• Provided technical guidance to electricians regarding complex wiring diagrams or schematics.
• Analyzed blueprints, drawings, plans, skhes, or other engineering documents prior to beginning any electrical project.
• Kept production team moving forward for progress in daily site operations.
• Allocated material and labor resources to promote on-time and under-budget project completion.

• Founded and operated a multi-platform international e-commerce store that generated over 100k in sales.
• Developed rapport and instilled confidence with clients to develop credibility and earn trust.
• Established performance standards and monitored progress towards achieving them.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Contributed to profitability through expense control and pricing practices for products and services.
• Negotiated pricing using discretion to build profitable portfolio.
• Oversaw day-to-day operations of the company while coordinating with staff members.
• Cultivated strong relationships with customers through periodic meetings and follow-ups.
• Analyzed industry trends to identify opportunities for expanding market share.
• Leveraged monitoring and control reports to verify data, manage risk and minimize losses
• Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
• Identified potential risks associated with operations and developed mitigation strategies.
• Formed and sustained strategic relationships with clients.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
• Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
• Displayed strong telephone etiquette, effectively handling difficult calls.