Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stevie-Lee Walton

Honolulu,HI

Summary

Knowledgeable merchandise expert with 4 years experience in diverse retail environments. Skilled in inventory management, price accuracy, and planogram proficiency. Keen eye for product marketing and buyer trends. Strong leadership and training background with exceptional customer service. Adaptable and collaborative to fulfill company needs and sale goals to ensure a seamless customer experience. Attention to detail, dedicated, and highly communicative amongst team members and customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Merchandise Expert

Target
08.2024 - Current
  • Ensured accurate inventory levels by conducting routine audits and updating records accordingly.
  • Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
  • Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
  • Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
  • Maintained weekly price audits and price changes, updated shelf labels, and marked down clearance items accordingly.
  • Supported multiple departments depending on staff needs, collaborating with cashier advocates and OGP experts for online and in-store pickup.

Customer Care Representative

CVS Caremark
09.2023 - 07.2024
  • Navigated multiple computer systems and applications to find information.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.

Activations Ambassador

Twin Fin Hotel
02.2023 - 07.2023
  • Promoted good guest relations and premier guest satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Confirmed guest reservations for activities and beach rental gear.
  • Ensured clean, organized environment for optimal guest experience.

Customer Service Supervisor

Dillard's
11.2021 - 11.2022
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Ensured accurate and timely completion of customer's online orders for shipment and in-store pickup.
  • Organized and audited department supplies to ensure customer satisfaction of seasonal gift supplies, such as gift boxes, tissue paper, and wrapping paper.

Stock Assistant

Walmart
04.2021 - 10.2021
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Supported sales team by ensuring timely availability of products on store shelves and display areas.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

High School Diploma -

Manchester High School
Chesterfield, VA
06-2020

Skills

  • Merchandise planning
  • Stock control
  • Teamwork and collaboration
  • Attention to detail
  • Customer relationships
  • Pricing strategy

Certification

  • Powered equipment certification.

Timeline

General Merchandise Expert

Target
08.2024 - Current

Customer Care Representative

CVS Caremark
09.2023 - 07.2024

Activations Ambassador

Twin Fin Hotel
02.2023 - 07.2023

Customer Service Supervisor

Dillard's
11.2021 - 11.2022

Stock Assistant

Walmart
04.2021 - 10.2021

High School Diploma -

Manchester High School

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