Michael Horkan
Portage,NY
Summary
Accomplished Licensed Funeral Director with a proven track record in operations management and business development, notably at Knight - Auchmoody Funeral Home. Expert in cultivating customer relationships and achieving revenue growth through strategic planning and cost analysis. Demonstrates exceptional sensitivity and professionalism, enhancing client trust and service quality.
Overview
23
23
years of professional experience
Work History
Proprietor /Licensed Funeral Director
Knight - Auchmoody Funeral Home
Port Jervis, NY
05.2022 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
Assistant Manager /Licensed Funeral Director
Plaza Jewish Community Chapel
Manhattan, NY
10.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Funeral Home Manager /Licensed Funeral Director
Marine Park Funeral Home
Brooklyn, NY
08.2007 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Funeral Director
Riverside Memorial Chapel
Manhattan, NY
01.2004 - 07.2007
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Funeral Director
Garlick; Weinstein; Kirshenbaum Funeral Chapel
Brooklyn, NY
10.2002 - 01.2004
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Resident Funeral Director
Joseph Farenga & Sons
Astoria, NY
10.2001 - 10.2002
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Education
Associate of Science - Mortuary Science And Embalming
American Academy McAllister Institute of Funeral Services
New York, NY08.2001
Skills
- Operations Management
- Revenue Generation
- Purchasing and planning
- Business Development
- Networking skills
- Customer Relationship Management
- Cost analysis and savings
Websites
Timeline
Proprietor /Licensed Funeral Director
Knight - Auchmoody Funeral Home
05.2022 - Current
Assistant Manager /Licensed Funeral Director
Plaza Jewish Community Chapel
10.2019 - 02.2022
Funeral Home Manager /Licensed Funeral Director
Marine Park Funeral Home
08.2007 - 08.2018
Funeral Director
Riverside Memorial Chapel
01.2004 - 07.2007
Funeral Director
Garlick; Weinstein; Kirshenbaum Funeral Chapel
10.2002 - 01.2004
Resident Funeral Director
Joseph Farenga & Sons
10.2001 - 10.2002
Associate of Science - Mortuary Science And Embalming
American Academy McAllister Institute of Funeral Services