Michael Horn
Farmers Branch,TX
Summary
Results-driven operations leader skilled in team management and data analysis. Experience in reducing lead times and enhancing customer service. Ready to leverage expertise to drive efficiency and operational excellence.
Overview
14
14
years of professional experience
Work History
Operations Manager
Electrical Insulation Supplies
Carrollton, TX
04.2010 - 04.2020
- Streamlined inventory management processes, reducing lead times for order fulfillment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Customer Service Sales Representative
Electrical Insulation Supplies
Carrollton, TX
07.2006 - 04.2010
- Facilitated sales transactions, ensuring accurate order processing and payment collection.
- Educated customers on product features and benefits, enhancing overall satisfaction and loyalty.
- Delivered exceptional customer support, resolving inquiries promptly and effectively.
- Collaborated with team members to streamline communication and improve service delivery efficiency.
Education
BBA - Management
Texas State University
San Marcos, TX05-1988
Skills
- Operations management
- Inventory management
- SAP
- CRM Management
- Microsoft Excel and Word
- Team leadership
- Problem-solving
- Customer service
Timeline
Operations Manager
Electrical Insulation Supplies
04.2010 - 04.2020
Customer Service Sales Representative
Electrical Insulation Supplies
07.2006 - 04.2010
BBA - Management
Texas State University