Michael Howard
Hopkins,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Line Cook
Biltmore Estate
Asheville, NC
02.2023 - Current
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Warehouse Associate
Target
Lugoff, SC
06.2022 - 01.2023
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Line Cook Supervisor
Ruby Tuesday
Orangeburg, SC
03.2019 - 02.2022
- Monitored daily operations of kitchen staff to ensure all tasks were completed efficiently and safely.
- Managed inventory levels for perishable goods such as vegetables, fruits, dairy products, meats, and seafood.
- Directed, supervised, and trained line cooks in preparation of dishes according to recipes and established standards.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Set up and performed initial prep work for soups, sauces and salads.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
PC Support Technician
Orangeburg-Calhoun Technical College
Orangeburg, SC
08.2013 - 05.2015
- Provided technical support to users on various PC systems and applications.
- Troubleshot network connectivity issues across multiple platforms including LAN and WAN connections.
- Performed regular maintenance tasks such as disk clean-up, defragmentation, virus scans.
- Diagnosed and resolved system malfunctions or user errors.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Bachelor of Science - Network And System Administration
University of Georgia
Athens, GA05-2013
Skills
- Ingredient Preparation
- Line Management
- Ingredient inspection
- Server Communication
- Food rotation
- Kitchen Operations
- Debugging
- Remote Support
- Troubleshooting and diagnostics
- Technical Support
- Network Security
Certification
- Servsafe certified
- C++ certified
- CompTia Security+
Timeline
Line Cook
Biltmore Estate
02.2023 - Current
Warehouse Associate
Target
06.2022 - 01.2023
Line Cook Supervisor
Ruby Tuesday
03.2019 - 02.2022
PC Support Technician
Orangeburg-Calhoun Technical College
08.2013 - 05.2015
Bachelor of Science - Network And System Administration
University of Georgia