Michael Hughes
Ridgeville,SC
Summary
Dynamic leader with a proven track record at Blue Penguin Car Wash, excelling in operations management and team building. Spearheaded cost-saving initiatives and employee development programs, enhancing efficiency and satisfaction. Skilled in inventory control and problem resolution, adept at driving team performance and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Blue Penguin Car Wash
Douglasville, GA
01.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Tractor Trailer Driver
Sunbelt Rentals
Atlanta, GA
08.2022 - 01.2023
- Delivered equipment to sites, made sure equipment was properly secured to trailer, safely delivered customer needs to any job site
- Identified highly efficient routes to meet aggressive delivery schedules.
- Conducted vehicle inspections before and after trips, logging and reporting mechanical problems.
- Participated in ongoing professional development opportunities to stay current with industry trends, regulations, and best practices for tractor trailer operations.
- Enhanced safety records through strict compliance with federal, state, and company regulations.
- Completed thorough pre-and post-trip inspections to ensure safe vehicle operation and minimize breakdowns.
Engineer Squad Leader
U.S. Army
Fort Stewart, GA
10.2016 - 05.2022
- Served as an engineer squad leader, ensuring training requirements were meant
- In charge of equipment, keeping up with inventory
- Training and mentoring multiple soldiers to understand their position
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Documented and developed engineering procedures and processes.
Assistant Manager
Habitat for Humanity
Mount Pleasant, SC
06.2014 - 09.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High school diploma -
Stratford High School
Goose Creek, SC06.2015
Skills
- Tractor-Trailer
- Car Wash
- Commercial Driving
- Military Experience
- Inventory Control
- Profit & Loss
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Staff motivation
- Labor cost controls
- Recruitment
- Troubleshooting expertise
Certification
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
- NCO of the quarter
- Highly ranked on NCO evaluation reports
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Blue Penguin Car Wash
01.2023 - Current
Tractor Trailer Driver
Sunbelt Rentals
08.2022 - 01.2023
Engineer Squad Leader
U.S. Army
10.2016 - 05.2022
Assistant Manager
Habitat for Humanity
06.2014 - 09.2016
High school diploma -
Stratford High School