Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hurtado

Downey

Summary

Proven track record at In-N-Out Burger, enhancing team productivity and customer satisfaction through effective shift management and troubleshooting. Skilled in payroll processing and fostering strong communication, I excel in fast-paced environments, ensuring accuracy and compliance. Achieved significant reductions in payroll errors, demonstrating attention to detail and a self-motivated approach to meeting goals.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Store Associate

In-N-Out Burger
03.2010 - 01.2023
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Trained and assisted new associates.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.

Shift Manager

In-N-Out Burger
08.2018 - 12.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Practiced daily proper cash management procedures at high traffic stores.
  • Maintained compliance with company policies and industry regulations regarding food safety standards.

Payroll Accountant

In-N-Out Burger
01.2023 - Current
  • Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
  • Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Created new hire and termination documents for payroll.
  • Maintained strict confidentiality of all payroll information and records.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.

Education

High School Diploma -

Paramount High School
Paramount, CA
06.2008

Cerritos Community College
Cerritos, CA
09.2008 - 05.2010

Skills

  • Payroll Processing
  • Troubleshooting technical issues
  • Strong verbal and written communication
  • Ability to type 50WPM
  • Self motivated to meet goals and complete tasks
  • Shift/Team management
  • Attention to Detail

Timeline

Payroll Accountant

In-N-Out Burger
01.2023 - Current

Shift Manager

In-N-Out Burger
08.2018 - 12.2021

Store Associate

In-N-Out Burger
03.2010 - 01.2023

Cerritos Community College
09.2008 - 05.2010

High School Diploma -

Paramount High School

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Michael Hurtado