Michael Hyland
Oconomowoc
Summary
Proven track record in project management and adept leadership communications in various specialist positions. Transferable skills as a Marine Corps veteran with leadership and combat experience. Recognized for exceptional mentorship, project management, and track record of success in guiding teams to achieve strategic goals in dynamic environments. Excel in enhancing operational efficiencies, leading teams, and developing sales forecasting models.
Seeking to transition leadership skills into a supervisory role, driving organizational success through effective management, teamwork and streamlining strategic initiatives. Motivated to thrive by demonstrating a strong commitment to organization, efficiency, and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
After Sales Operations Specialist
Memmert USA
09.2022 - Current
- Project Lead for parts tracking software and parts room remodel
- Project Lead for workshop proposal and remodel
- Project Lead ISO9001 Certification
- Manage service phone for customer requests
- Diagnose and repair commercial climate chambers
- Conduct onsite temperature and humidity calibrations
- Conduct on site IQ/OQ/PQ Validation Tests
- Manage risks and mitigate potential issues
- Created and oversee standard operating procedures for shipping, inventory, calibration and service trips
- Developed and maintain sales forecasting models to improve inventory management and reduce costs
Senior Company Leadership Advisor
Missouri Military Academy
10.2020 - 07.2022
- Directed and improved program operations by analyzing data and making proactive modifications
- Coordinated logistics for classroom and on-site courses
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures
- Designed courses to meet company requirements and help develop new leaders within organizational structure
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback
- Evaluated and supervised student activities and performance levels to provide reports on academic progress
- Built strong rapport with students through classroom discussions and academic advisement
Real Estate Assistant
Premier Properties
05.2018 - 09.2019
- Coordinated and managed client appointments to showcase marketed properties
- Maintained efficient office operations by handling out of office tasks and administrative functions
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Developed and deployed marketing collateral to promote properties and drive sales
Personal Trainer
Xperience Fitness
01.2016 - 04.2018
- Designed specific workout systems for individual clients based on performance ability
- Trained clients during strength training, cardio vascular exercise and stretching
- Developed, planned and led personal and group fitness sessions as well as specialty fitness programs
- Demonstrated exercise modifications and safety protocol for contraindicated movements for participants with history of injury
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics
Server
Outback Steakhouse
08.2013 - 11.2015
- Enhanced customer satisfaction by efficiently managing orders and requests
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low
- Adhered to proper food handling procedures, equipment use and safety guidelines for the well-being of guests and team members alike
Towed Systems Artillery Technician
United States Marine Corps
06.2005 - 06.2013
- Oversaw teams planning, implementation and realignment of field and base operational strategies
- Handled administrative requirements, maintained records and submitted operational reports
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration for efficient and successful operations
Education
Associate of Science -
Valenica College
Orlando, FL06.2015
Skills
- Safety Protocols
- Report Writing
- Leadership Communications
- Project Scheduling
- Project Management
- Multitasking Abilities
- Analytical Thinking
- Information Security
- Account Management
- Microsoft Office Programs
- Public Speaking
Certification
IQ/OQ/PQ Validation Certified
Forklift Certified
Accomplishments
- Certificate of Commendation United States Marine Corps
- Navy and Marine Corps Achievement Medal
- 2021 Missouri Military Academy Zulu Award
- 2022 Missouri MIlitary Academy Honor Company Award
Timeline
After Sales Operations Specialist
Memmert USA
09.2022 - Current
Senior Company Leadership Advisor
Missouri Military Academy
10.2020 - 07.2022
Real Estate Assistant
Premier Properties
05.2018 - 09.2019
Personal Trainer
Xperience Fitness
01.2016 - 04.2018
Server
Outback Steakhouse
08.2013 - 11.2015
Towed Systems Artillery Technician
United States Marine Corps
06.2005 - 06.2013
Associate of Science -
Valenica College