Michael Ingram
Springfield,Georgia
Summary
Dynamic professional with expertise in customer service and technical troubleshooting, honed at TruGreen Lawn Care. Proven track record in enhancing operational efficiency and client retention. Adept at cross-functional coordination and team collaboration, achieving a 20% increase in customer satisfaction. Skilled in problem-solving and relationship building, driving success in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lawn Service Specialist
TruGreen Lawn Care
521 Edsel Dr,Richmond Hill,Ga.31402
03.2025 - 01.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in coordinating lawn care schedules to ensure timely service delivery.
- Executed routine maintenance tasks, ensuring adherence to safety protocols and quality standards.
- Developed product knowledge to effectively recommend treatments and services to customers.
- Collaborated with team members to enhance operational efficiency and improve customer satisfaction rates.
- Trained new employees on best practices and company policies for service excellence.
Technician 1
Georgia Pacific
437 Old Augusta Rd,Rincon,Ga.31326
06.2024 - 02.2025
- Operated machinery and tools to support production processes effectively.
- Conducted routine maintenance checks to ensure equipment reliability and safety compliance.
- Assisted in troubleshooting mechanical issues, enhancing operational efficiency.
- Collaborated with team members to streamline workflows and minimize downtime.
- Implemented safety protocols, reducing workplace incidents and promoting a safe environment.
- Maintained accurate logs of production activities, ensuring adherence to quality standards.
Lead Manufacturing Technician
US Sugar Refinery
201 Oxnard Dr,Port Wentworth,Ga.31407
06.2023 - 12.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in coordinating lawn care schedules to ensure timely service delivery.
- Executed routine maintenance tasks, ensuring adherence to safety protocols and quality standards.
- Developed product knowledge to effectively recommend treatments and services to customers.
- Collaborated with team members to enhance operational efficiency and improve customer satisfaction rates.
- Trained new employees on best practices and company policies for service excellence.
Education
GED -
FBOP FCI ESTILL
Estill, SC07-2017
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Sales expertise
- Customer relationship management (CRM)
- Store maintenance
- Lead generation
- Customer service
- Problem-solving
- Critical thinking
- Multitasking and organization
- Team collaboration
- Shipping and receiving
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Product knowledge
- Task prioritization
- Decision-making
- Money handling
- Creative problem solving
- Problem resolution
- Relationship building
- Technical troubleshooting
- Team development
- Shipping procedures
- Quality control
- Staff training
- Paperwork processing
- Prioritization
- Stock management
Certification
608 Universal Certified HVAC
Timeline
Lawn Service Specialist
TruGreen Lawn Care
03.2025 - 01.2026
Technician 1
Georgia Pacific
06.2024 - 02.2025
Lead Manufacturing Technician
US Sugar Refinery
06.2023 - 12.2023
GED -
FBOP FCI ESTILL