Michael Isbell
Erie,PA
Summary
Dynamic customer service professional with proven skills in problem resolution and team collaboration. Committed to enhancing customer experiences and driving satisfaction through effective support and training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSA/Supervisor
Lowes Home Improvment
Erie, PA
02.2012 - 02.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability for customer needs.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Trained new employees on customer service protocols and operational procedures.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-1990
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Extensive tool knowledge IE: Drill, Drill Presses, Circular Saws, Reciprocating Saws, Etc
- Experience in guiding co-workers on company policies and helping them succeed
Accomplishments
- Supervised team of 5 staff members.
- Certified on Forklift, Narrow-Aisle Reach and Vertical Order Picker Machines
Certification
- Forklift, Narrow-Aisle Reach, and Vertical Oder Picker License - 13 years
Timeline
CSA/Supervisor
Lowes Home Improvment
02.2012 - 02.2026
High School Diploma -
Vacaville High School