MICHAEL ISIDORO
LAS VEGAS
Summary
Knowledgeable with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
18
18
years of professional experience
Work History
Security Officer
Suncoast Hotel and Casino
09.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Shelf Stocker
Seafood City
07.2007 - 08.2010
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Education
No Degree - Medical Assistant
Kaplan College
Las Vegas, NV06-2009
High School Diploma -
Simon Sanchez High School
Yigo, Guam06-2007
Skills
- Access control
- Emergency response
- Surveillance monitoring
- Incident reporting
- Customer service
- Conflict resolution
- Team leadership
- Attention to detail
- Communication skills
- Problem solving
- Critical thinking
- Patrol procedures
- Safety regulations
- Data analysis
- Report writing
- Physical fitness
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN TAGALOG
- Document management
Languages
Tagalog
Full Professional
English
Native or Bilingual
Timeline
Security Officer
Suncoast Hotel and Casino
09.2017 - Current
Shelf Stocker
Seafood City
07.2007 - 08.2010
No Degree - Medical Assistant
Kaplan College
High School Diploma -
Simon Sanchez High School
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