Michael Iteen
Ludington
Summary
Dynamic General Manager with a proven track record at Advance Auto Parts, excelling in leadership and operations management. Expert in enhancing customer satisfaction through effective problem resolution and staff training. Successfully cross-trained teams to boost performance and foster a collaborative environment, ensuring high-quality service delivery and operational efficiency.
Overview
22
22
years of professional experience
Work History
General Manager
Advance Auto Parts
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Ice Cream Manager
House of Flavors Restaurant
05.2003 - 08.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
Dollar Tree Stores
02.2007 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate Of Applied Business - Business Management
West Shore Community College
Scottville, MIHigh School Diploma -
Ludington High School
Ludington, MI06.2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Verbal and written communication
Accomplishments
Eagle Scout Rank achievement in 2006
Timeline
General Manager
Advance Auto Parts
05.2023 - Current
Store Manager
Dollar Tree Stores
02.2007 - 05.2023
Ice Cream Manager
House of Flavors Restaurant
05.2003 - 08.2007
Associate Of Applied Business - Business Management
West Shore Community College
High School Diploma -
Ludington High School
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International
Cindy HortonCindy Horton
Retail Parts Professional at Advance Auto PartsRetail Parts Professional at Advance Auto Parts
David KarstDavid Karst
Brownfield Specialist at Little River Band of Ottawa IndiansBrownfield Specialist at Little River Band of Ottawa Indians