Michael Lewis
Florence,AZ
Summary
Forward-thinking Operations Specialist bringing six years of expertise in ADAS and fleet operations for the Autonomous electric vehicle industry. I am a critical thinker who cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
6
6
years of professional experience
Work History
Senior Vehicle Operations Specialist
Transdev for Waymo
Mesa, AZ
09.2017 - 09.2023
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Developed reports detailing operational performance, trends and productivity.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Performed root cause analysis on identified problems to determine appropriate corrective action.
- Reduced process lags and trained team members on best practices and protocols.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Conducted pre-trip inspections of assigned vehicle, checking fluid levels, brakes, tires, and lights.
- Maintained accurate logs of trips taken, passengers transported, fuel consumption, and other related information.
- Operated vehicles in a safe and efficient manner according to established procedures.
- Responded quickly to any emergency situations encountered while driving.
- Notified dispatch of any delays due to weather or traffic conditions along route.
- Worked closely with dispatchers to stay informed about changes in routes or schedules.
- Resolved customer complaints in a professional manner.
- Troubleshot problems with test systems and identified solutions as needed.
- Created reports documenting the results of tests conducted on various products.
- Collaborated with engineers and technicians on design verification process improvements.
- Operated specialized software applications used in product testing activities.
- Maintained a safe work environment by adhering to all relevant safety regulations.
- Utilized computer software and hardware to analyze, collect and compile test data.
- Applied troubleshooting techniques to determine cause of malfunctioning systems.
- Inspected and tested completed systems for performance and conformance with specifications.
- Identified surface defects through visual inspections and corrected problems to optimize quality.
- Communicated project status and delivered frequent status updates to customers.
- Assessed project scope and prioritized work tasks to meet tight deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Fully Autonomous Vehicle Trained
Certificate -
Defensive Driving
Chandler, AZSkills
- 6 years experience with ADAS and Lidar / Radar functionality
- Fleet operations and logistics coordination
- Strong computer skills including Windows, MacOS, MS Office and Linux
- Proficient in Command line interface
- Ability to multi-task, and troubleshoot in a high stress environment
- Robot test targets, braking steering and acceleration robots
- Experience with prototype vehicles,and proving grounds
- Valid US Drivers license
- Vehicle operations knowledge
- Vehicle maintenance reports
- Vehicle safety checklist
- Project management specialist
- Leading team operations
Accomplishments
- Contributed in the development of level 1 autonomy to level 5 autonomy.
- Ranked in the top ten amongst peers based on performance and metrics
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Vehicle Operations Specialist
Transdev for Waymo
09.2017 - 09.2023
Fully Autonomous Vehicle Trained
Certificate -
Defensive Driving
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