Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Jackson

Michael Jackson

Stevenson Ranch,CA

Summary

Highly accomplished and results-oriented individual with a proven track record of success in overseeing fitness facilities, driving revenue growth, and delivering exceptional member experiences. A strategic leader with a passion for health and wellness, adept at implementing innovative programs, and fostering a motivating gym culture. Known for optimizing operational efficiency, increasing membership, and cultivating a positive and energetic environment. Committed to achieving excellence in all facets of gym management, from staff development to customer satisfaction.

KEY ACHIEVEMENTS:

  • Successfully managed and elevated the performance of Equinox Fitness (DTLA) by implementing targeted marketing strategies, resulting in a 25% increase in membership within the first year.
  • Orchestrated the launch of dynamic fitness programs, including group training sessions and wellness workshops, contributing to a 30% rise in member engagement.
  • Implemented cost-effective operational improvements, resulting in a 15% reduction in overhead expenses while maintaining high-quality service standards.
  • Led and inspired a cohesive team of fitness professionals, fostering a positive work environment and achieving a 20% improvement in staff retention.

Overview

10
10
years of professional experience

Work History

Community Relations Coordinator | Sales | Trainer

9xByAPN
Malibu
01.2024 - Current
  • Provided one-on-one personal training sessions to clients.
  • Developed, implemented and monitored individualized fitness programs to meet clients' needs and goals.
  • Provided personalized attention to individuals in the class to accommodate all levels of skill and ability.
  • Participated in marketing initiatives including promotional materials distribution and community outreach efforts.
  • Promoted upcoming events such as new classes or challenges within the facility.
  • Developed and maintained relationships with local businesses, media outlets, and other key stakeholders.
  • Participated in networking events to promote organization's mission in the local area.

Personal Training Manager

Equinox Fitness
Los Angeles, CA
06.2016 - 05.2021
  • Assisted Personal Trainer in hitting their monthly client retention and new client quotas.
  • Onboarding and teaching proper program design and sales training to new hires.
  • Sales workshops for new hires and existing employees.
  • Helping, Training and coaching clients in their fitness goals.
  • Successfully ranked two fitness clubs in the top 5 percentile in their region.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Resolved customer complaints regarding sales and service.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

General Manager | Trainer

Think Fitness
Calabasas, CA
02.2014 - 04.2016
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw product development initiatives from concept through completion stages.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Screened clients and performed client assessments.
  • Taught clients how to properly operate exercise equipment.
  • Conducted staff meetings and training goals each month.
  • Developed marketing and client retention strategies.
  • Responded to customer requests via telephone and email.
  • Reviewed weekly sales numbers and club statistics to identify areas for improvement.
  • Maintaining functionality & cleanliness of facilities and equipment.

Education

Associate of Applied Science - Kinesiology

Fresno City College
Fresno, CA
05-2007

Skills

  • Gym Operations Management
  • Membership Sales and Retention
  • Fitness Program Development
  • Team Leadership and Training
  • Customer Service Excellence
  • Budgeting and Cost Control
  • Marketing and Promotions
  • Facility Maintenance and Safety

Timeline

Community Relations Coordinator | Sales | Trainer

9xByAPN
01.2024 - Current

Personal Training Manager

Equinox Fitness
06.2016 - 05.2021

General Manager | Trainer

Think Fitness
02.2014 - 04.2016

Associate of Applied Science - Kinesiology

Fresno City College
Michael Jackson