Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL J. COLE

Atascosa,TX

Summary

Highly capable, positive, empathetic, achiever and diverse business professional. Self-motivated and dynamic professional with 20 years' experience in Customer Success/Service, Account Management, and Hardware/SaaS Renewals. Dedicated to creating an atmosphere of exceptional morale and a Ritz Carlton style, extreme Customer Service work ethic.

Overview

14
14
years of professional experience

Work History

Commercial Account Manager

Logitech
06.2021 - Current
  • - Delivered $48 million in total sales revenue by driving channel engagement and partner performance.
  • - Recognized as one of Logitech's Top 10 Service Sales performers for FY24 at Sales Kickoff.
  • - Built strong relationships with VARs, DMRs, and distribution partners to accelerate hardware and service growth.
  • - Collaborated with internal teams including marketing, operations, and product to optimize partner enablement strategies.
  • - Leveraged Salesforce and Tableau to manage pipelines, forecast accurately, and drive data-backed decisions.
  • - Supported new product launches and co-selling efforts across education, enterprise, and government verticals.

Enterprise Account Manager / Customer Success / SaaS Renewals

Lifesize Inc.
02.2011 - 06.2021
  • - Closed more than $20 Million in revenue and total contract value. First Service Renewal Representative hired, working with Channel partners and directly with customers.
  • - Carried a $500k to $1M quota per quarter.
  • - Consistently achieved quarterly quotas except two in ten years, while maintaining a 20% multi-year renewal rate with churn under 20%.
  • - Identified renewal risks and upsell opportunities months ahead of renewal to ensure customer satisfaction.
  • - Conducted account reviews with senior leadership and C-level contacts to present expansions, features, and multi-year options.
  • - Reported directly to the VP of Sales and assisted in quarterly sales strategy development.
  • - Maintained Salesforce/CPQ accuracy across 100+ accounts per quarter.

Education

Marketing, Sociology, Music

University of Montana
Missoula, MT
01.1997

Skills

  • Logitech Sync, Salesforce, CPQ, Tableau, NetSuite, Oracle
  • Microsoft: Teams, Zoom, Google Meet, Excel, Word, PowerPoint, Outlook
  • Deal closing
  • Client relationship building
  • Brand awareness
  • Client acquisition
  • Relationship management
  • Territory management

Timeline

Commercial Account Manager

Logitech
06.2021 - Current

Enterprise Account Manager / Customer Success / SaaS Renewals

Lifesize Inc.
02.2011 - 06.2021

Marketing, Sociology, Music

University of Montana

Similar Profiles

CREATE PROFILE