MICHAEL JENKINS
Bealeton,VA
Summary
Ambitious and reliable professional with 12 years of experience in large electrical-related jobs in the transit industry and seeking opportunities to transition to plumbing and electrical sales. Demonstrated customer-driven focus for providing a reliable and safe service for the public. Proven track record for leveraging technical skills that quickly problem solve issues.
Overview
14
14
years of professional experience
Work History
C Technician
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
04.2018 - Current
- Advanced in Technician role with increased responsibilities
- Served as a key member of technician team and often leaned on by management for technical recommendations and problem solving skills
- Apply critical thinking to solve problems and quickly restore public transportation service when switches go out, and track circuits go down
- Prevent customer service interruptions by applying regular, preventive maintenance to test that equipment and systems are working correctly
- Effectively communicate instructions and event details over the radio to notify and update the Rail Operations Control Center (ROCC)
- Proactively lead the crew to address problems when a tech lead is not available by presenting the problem details to the crew and supervise their preparing equipment and tools to fix the problem
- Enhance crew efficiency by initiating on-the-job training of junior technicians
- Assume additional duties by completing test sheet paperwork typically done by the tech leads or supervisors, and entering it into the work order system (MAXIMO)
- Expertise in rail electronic systems combined with an ability to problem solve allows for a quick resolution and a high success rate
- Served as Acting Supervisor (July – December 2021)
- Assigned work tasks and supervised crews to finish their assignments
- Documented the crews’ work daily activities in shift reports.
D Technician
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
01.2012 - 03.2018
- Entry level technical role with similar responsibilities to C Technician.
Construction Worker
BACKYARD SHED & DECK COMPANY
01.2010 - 01.2012
- Organized all the tools/ materials to build sheds for customers
- Loaded and unloaded shed materials off the trailer
- Communicated regularly with customers to determine the building details and ensure product satisfaction.
Education
Electronic Fundamental Course (basics of AC/DC) -
Lord Fairfax Community College
08.2011
Standard Diploma -
Manassas Park High School
06.2010
Skills
- Microsoft Office, including Word, Excel, Outlook email
- Maximo (Asset Management System: Work Order Entry)
- Kronos (Time Management System)
- Customer Relationships
- Critical Thinking
- Problem solving
- Resource training and development
- Communication Skills
- Entrepreneurial drive
- Trustworthiness
- Dedication
- Quick Learner
- Strong Work Ethic
- Troubleshooting And Repair
Activities
- Volunteer Youth Coach for Greater Fauquier Little League Baseball
- Volunteered at Lake Jackson Fire Dept. during fundraising events by working in the kitchen to help raise money for firefighters.
Timeline
C Technician
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
04.2018 - Current
D Technician
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
01.2012 - 03.2018
Construction Worker
BACKYARD SHED & DECK COMPANY
01.2010 - 01.2012
Electronic Fundamental Course (basics of AC/DC) -
Lord Fairfax Community College
Standard Diploma -
Manassas Park High School
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