Summary
Overview
Work History
Education
Skills
Certification
Technical Troubleshooting
Timeline
Generic

Michael J. Gross

Ankeny,IA

Summary

Results-oriented Network Administrator with 10 years of experience optimizing technology operations. Skilled in managing complex technology projects, including migrations and upgrades. Expertise in end-user support, training, and implementing solutions to address business challenges. Holds multiple industry certifications and possesses a strong background in maintenance across electrical, plumbing, and structural systems.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Program Specialist

MSO
07.2025 - Current
  • Issued Personal Identification Verification (PIV) cards for TSA and other federal agencies, ensuring compliance with security protocols approximately 5 a week.
  • Managed property custody and inventory, maintaining accurate records and ensuring availability of essential resources.
  • Collected currency from various sources, ensuring secure handling and documentation once a month.

Assessing damaged, broken, or no longer serviceable material.

  • Processed employee payroll biweekly, ensuring accurate and timely payments.
  • Employee Parking Assistance Program.

Transportation Security Officer, Lead Transportation Security Officer, Supervisor Transportation Security Officer

Transportation Security Administration
01.2020 - Current
  • Implemented security screening procedures that are central to Transportation Security Administration (TSA) objectives and will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported aboard an aircraft. Assisted in conducting screening of passengers, baggage and cargo. Conducted security screenings at any airport that provides commercial services to the public. Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate orderly and efficient processing of passengers. Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Attended information briefings on security-sensitive or classified information. Certified in baggage and checkpoint screening.
  • Led at least three full-performance level Transportation Security Officers (TSOs) and, as assigned, trainee and apprentice level TSOs. As an LTSO, I identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level. I make adjustments to accomplish the workload in accordance with established priorities. Duties include but are not limited to:
  • Advised supervisors and managers on human resources matters, including employee performance, promotions, reassignments, and awards on a weekly .
  • Executed security screening procedures aligned with TSA objectives and directives, ensuring adherence to safety protocols.
  • Implementing security screening procedures in accordance with TSA objectives and directives on a daily base.
  • Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information.
  • Responding to breaches of security and emergency situations.

Network Administrator/Maintenance Supervisor

New Horizons Center for Learning
01.2006 - 01.2020
  • Designed and implemented center-wide technology network to enhance connectivity and performance.
  • Oversee and maintain network connectivity for computer workstations, printers, and other devices.
  • Directly support end users, manage user permissions, and maintain email server.
  • Supported end users, managed user permissions, and maintained email server to ensure seamless communication.
  • Ensure security software is installed on all machines and up to date.
  • Led building maintenance operations, directed staff, ordered supplies, and ensured OSHA compliance for safe work environment.

Education

Associate Degree - General Studies

College of Southern Nevada
Las Vegas, NV
01-2006

Skills

  • Program management
  • Project Management Software
  • Data Analysis Tools
  • Tools: MS Office Suite, CSS, HTML/XHTML, PHP, Shell scripting, SQL, MySQL, Bash, Firefox, Internet Explorer, Safari, Google Chrome, Microsoft Edge, Opera
  • Group and individual instruction
  • Performance assessments
  • Skill development

Certification

  • CompTIA+ Essentials (2010)
  • CompTIA Network+ 2009 Edition (2010)
  • CompTIA+ Practical Application (2009)

Technical Troubleshooting

  • Network Architecture
  • Help Desk Operations
  • Information/Network Security
  • Wireless Devices
  • Cabling
  • Disaster Recovery
  • Active Directory
  • Server
  • Support/Maintenance

Timeline

Program Specialist

MSO
07.2025 - Current

Transportation Security Officer, Lead Transportation Security Officer, Supervisor Transportation Security Officer

Transportation Security Administration
01.2020 - Current

Network Administrator/Maintenance Supervisor

New Horizons Center for Learning
01.2006 - 01.2020

Associate Degree - General Studies

College of Southern Nevada