Michael Jimenez
Corpus Christi,TX
Summary
Highly motivated, hardworking and passionate job seeker with experience in a variety of occupations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to help team achieve company goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problemsolving skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Best Buy
Corpus Christi, Texas
08.2024 - 10.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service issues.
- Educated customers on product features and benefits to enhance purchasing decisions.
- Trained new staff on customer service protocols and store policies.
- Maintained product displays and organized merchandise on the sales floor.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels by tracking stock and placing reorder requests.
Bartender/barback
Palenque grill
Corpus Christi, TX
11.2023 - 01.2025
- Prepare multiple drinks and handle multiple orders simultaneously during peak hours with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Coordinated with kitchen staff, and bar staff simultaneously hard to stay ahead and meet customers expectations.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained and sanitized machines, bar top, and prep areas.
- Managed closing and opening shifts task.
- Performed shift work as necessary to maintain bar, such as checking kegs, cleaning dishes and seeing what we need stocked.
- Unloaded and stocked up bottles and bar supplies
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
BOH TEAM MEMBER
Hopdoddy Burger Bar
Corpus Christi, TX
04.2023 - 08.2023
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Oversaw opening and closing kitchen operations to ensure smooth transitions between shifts.
- Collaborated with team members to efficiently manage food preparation tasks.
- Assisted in training new team members on food prep techniques and procedures.
- Monitored inventory levels and reported shortages to management promptly.
- Supported front-of-house staff during busy periods by preparing food quickly.
- Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
- Communicated with front-of-house staff regarding customer orders and special requests.
- Set up, stocked, and restocked workstations with necessary supplies.
HAZMAT SPECIALIST
Optimax
Corpus Christi, TX
01.2023 - 03.2023
- Handled emergency spills and environmental cleanup requests with organized approach.
- Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Removed soil, debris and other materials from spill sites and placed in appropriate containers.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Collaborated with emergency response teams to create effective incident response plans.
- Reviewed and updated safety protocols to adhere to local, state, and federal standards.
- Assisted in risk assessments to identify potential hazards in workplace environments.
- Monitored environmental conditions to assess impact of hazardous materials on health.
- Developed plans for responding to hazardous material spills or releases.
MAINTENANCE TECHNICIAN
Dave & Buster's
Corpus Christi, TX
03.2022 - 09.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Developed and implemented strategies to improve maintenance processes.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
- Made quick and efficient repairs to equipment, increasing equipment lifetime.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Conducted regular inspections of equipment and facilities for safety compliance.
- Performed repairs on arcade games and kitchen equipment to ensure operational efficiency.
- Trained new staff on safety protocols and proper equipment handling techniques.
- Communicated effectively with management regarding maintenance needs and service requests.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
LAUNDRY ATTENDANT
Eagle Linen & Uniform
Seguin, TX
08.2021 - 03.2022
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Loaded and unloaded clothing from trucks for company deliveries.
- Sorted and categorized linens and uniforms based on material and cleaning requirements.
- Maintained cleanliness of work area, ensuring a safe environment for all staff.
- Inspected finished laundry for quality assurance before packing and distribution.
- Adhered to safety protocols while handling chemicals and operating equipment.
- Assisted in training new staff on proper laundry procedures and equipment usage.
- Monitored inventory levels of cleaning supplies and reported needs to management.
- Kept work area neat, clean and organized at all times.
MILL OPERATOR
Axel Royal
Schertz, TX
03.2021 - 07.2021
- Monitored machine operations to identify malfunctions and troubleshoot accordingly.
- Protected team members and boosted performance by safely operating equipment in accordance with company compliance measures.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Fed raw materials and components into semi-automated machines according to production needs.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Operated milling machines to produce high-quality materials for production.
- Monitored equipment performance to ensure consistent operation and safety.
- Maintained accurate records of production processes and machine settings.
- Conducted routine inspections to verify compliance with safety standards.
- Assisted in training new operators on machinery operation and safety protocols.
- Assisted other team members with various tasks as needed.
- Followed safety guidelines when operating equipment and handling hazardous materials.
- Troubleshot problems with machinery or tooling in order to maintain quality standards.
ASSISTANT STORE MANAGER
Pic N Pac
Seguin, TX
10.2020 - 02.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management and ensured accurate stock levels.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints effectively and professionally.
- Collaborated with team members to maintain store cleanliness and organization.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored cash handling procedures to ensure compliance with company policies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
GUN RANGE TENDENT
The Range
Dumas, TX
06.2020 - 08.2020
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Managed efficient cash register operations.
- Provided guidance and resources to guests to maintain safety procedures and enhance protection.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by enforcing rules and safety policies.
- Excellent communication skills, both verbal and written.
- Informed guest about the risk and dangers and provided guests a release and waiver of liability agreement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
LINE COOK
287 Roadhouse
Dumas, TX
12.2019 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Washed, cut, and prepared foods designated for cooking.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Reduced customer waiting by batch cooking popular items during rush times.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Prepared ingredients for daily menu items in a fast-paced kitchen.
- Assisted with inventory management and stock rotation of food supplies.
- Monitored cooking times and temperatures to ensure food safety compliance.
- Followed health and safety regulations while handling food products daily.
- Trained new kitchen staff on proper cooking techniques and restaurant procedures.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
CASHIER
Pic N Pac
Seguin, TX
12.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Cleaned and maintained all areas of promote clean image.
- Checked personal identifications during alcohol and tobacco sales.
ASSISTANT MANAGER
Rosie's Pizza
Seguin, TX
04.2017 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw food preparation and monitored safety protocols.
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Diploma -
Seguin High School
Skills
- Industry Standards and Regulations
- Effective Communication Skills
- Critical Thinking
- Team Leadership
- Time Management
- Task Delegation
- Staff Supervision
- Adaptable and Flexible
- Customer Service
- Customer Relationship Management
- Staff Management
- Merchandising
- Safety and Sanitation Standards
- Sales Leadership
- Reliable and Trustworthy
- Management Training
- Hazardous Chemical Handling
- Inventory Tracking and Management
- Equipment Maintenance
- Customer relationship management
- Product knowledge
- Conflict resolution
- Team collaboration
- Adaptability to change
- Stress management
- Key holder experience
- Relationship building
- Customer relationship management (CRM)
- Money handling
- Retail store support
- Tactful and diplomatic
- Credit card payment processing
- Service upselling
- Coordination
- Refunds processing
- POS systems expert
- Retail marketing
- Shipping and logistics
- Shipping and receiving
- Hospitality and accommodation
- Merchandise upselling
- Paperwork processing
Certification
- Hazardous Waste Operations and Emergency Response Certification
- Food Handler Certification
- TABC Certification
Summary Objective
Highly motivated, hardworking and passionate job seeker with experience in a variety of occupations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to help team achieve company goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Timeline
Customer Service Representative
Best Buy
08.2024 - 10.2025
Bartender/barback
Palenque grill
11.2023 - 01.2025
BOH TEAM MEMBER
Hopdoddy Burger Bar
04.2023 - 08.2023
HAZMAT SPECIALIST
Optimax
01.2023 - 03.2023
MAINTENANCE TECHNICIAN
Dave & Buster's
03.2022 - 09.2022
LAUNDRY ATTENDANT
Eagle Linen & Uniform
08.2021 - 03.2022
MILL OPERATOR
Axel Royal
03.2021 - 07.2021
ASSISTANT STORE MANAGER
Pic N Pac
10.2020 - 02.2021
GUN RANGE TENDENT
The Range
06.2020 - 08.2020
LINE COOK
287 Roadhouse
12.2019 - 06.2020
CASHIER
Pic N Pac
12.2018 - 04.2019
ASSISTANT MANAGER
Rosie's Pizza
04.2017 - 10.2018
Diploma -
Seguin High School