Michael Johnson
Rochester,NY
Summary
Dynamic F&I Manager with a proven track record at Bob Johnson Chevrolet inc . enhancing dealership profitability and customer satisfaction. Expert in software utilization and fostering strong lender relationships, I excel in compliance management and customer service, significantly boosting loan approval rates and sales achievements.
Overview
23
23
years of professional experience
Work History
F&I Manager
Bob Johnson Chevrolet
Rochester, NY
03.2018 - Current
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
F&I Manager
O’Connor Chevrolet Inc
Rochester, NY
02.2009 - 03.2018
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
Automotive Sales Consultant
O’Connor Chevrolet Inc
Rochester, NY
02.2001 - 02.2009
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Education
Associates - Information Processing
Rochester Business Institute
Rochester, NY03.1990
Skills
- Customer Satisfaction
- Customer Relations
- Software Utilization
- Cash Flow Management
- Credit analysis
- Compliance Management
- Loan Origination
- Sales management
- Professional Networking
- Customer Service
- Paperwork management
- Funding procedures
- Upselling skills
- Lending partnership development
Timeline
F&I Manager
Bob Johnson Chevrolet
03.2018 - Current
F&I Manager
O’Connor Chevrolet Inc
02.2009 - 03.2018
Automotive Sales Consultant
O’Connor Chevrolet Inc
02.2001 - 02.2009
Associates - Information Processing
Rochester Business Institute