- Music
- Interior Design
- Computer Repair
Michael Johnson
New York,NY
Summary
Dynamic Security Officer with extensive experience at Allied Universal Security Services, skilled in incident reporting and customer service. Proven ability to enhance safety protocols and foster a welcoming environment. Adept at utilizing surveillance systems to detect suspicious behavior while collaborating effectively with law enforcement during emergencies.
Overview
29
29
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2025 - 06.2025
- Monitored premises to ensure safety and security of personnel and property..
- Collaborated with law enforcement during emergency situations as needed.
- Utilized surveillance systems to monitor activities and detect suspicious behavior.
- Provided excellent customer service by addressing inquiries from visitors and staff.
- Responded promptly to incidents, documenting details for further investigation.
- Assisted in enforcing site-specific security protocols and regulations.
Security Officer
Brosnan Security
07.2010 - 05.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Maintained accurate records of daily activities and incident reports for accountability.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Sales Associate
Sears
06.2004 - 06.2010
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and effective organization.
- Collaborated with team members to create visually appealing merchandise displays that attracted customers.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Sharper Image
04.2002 - 06.2004
- Trained new associates on sales techniques and customer service best practices to improve team performance.
- Implemented promotional strategies that increased awareness of seasonal sales events among customers.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for improvement in product offerings and merchandising strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Electronics Boutique
06.1996 - 04.2002
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
John F. Kennedy
99 Terrace View Avenue06-1983
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Teamwork and collaboration
- Customer service
- Computer repair
- Personal computer repair
- Repair components
Interests
Timeline
Security Officer
Allied Universal Security Services
05.2025 - 06.2025
Security Officer
Brosnan Security
07.2010 - 05.2025
Sales Associate
Sears
06.2004 - 06.2010
Sales Associate
Sharper Image
04.2002 - 06.2004
Sales Associate
Electronics Boutique
06.1996 - 04.2002
GED -
John F. Kennedy