Michael Johnson jr
Palm Bay,FL
Summary
Compassionate and skilled in customer engagement and effective communication. Known for building trust with Pet parents and ensuring a stress-free experience for pets. Ready to contribute expertise in my next Journey.
Overview
20
20
years of professional experience
Work History
Dog Groomer
PetSmart
Melbourne, FL
05.2021 - Current
- Assisted in bathing, drying, and brushing dogs to maintain cleanliness and appearance.
- Gained experience with grooming tools such as clippers, scissors, and brushes for effective pet care.
- Learned safety protocols to ensure well-being of pets during grooming sessions.
- Supported team in maintaining a clean and organized grooming environment for optimal workflow.
- Engaged with pet owners to understand grooming preferences and address concerns effectively.
- Adapted quickly to diverse dog temperaments while providing gentle handling during grooming tasks.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
Professional Dog Bather
PetSmart
Melbourne, FL
11.2016 - 05.2021
- Performed bathing and grooming services for various dog breeds, ensuring cleanliness and comfort.
- Maintained high standards of hygiene and safety protocols during bathing procedures.
- Assisted in training junior staff on proper bathing techniques and equipment usage.
- Developed efficient workflows to enhance service delivery and minimize wait times.
Floater
PetSmart
Melbourne, FL
02.2011 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Petcare Lead
PetSmart
Melbourne, FL
02.2008 - 02.2011
- Supervised daily operations of pet care team, ensuring compliance with safety and health protocols.
- Trained and mentored staff on best practices in animal handling and customer service.
- Implemented workflow improvements that increased team efficiency and enhanced customer satisfaction.
- Developed training materials for new hires to standardize pet care procedures across the department.
- Collaborated with management to optimize inventory levels for pet supplies and food products.
- Trained team members on proper handling techniques, ensuring safe interactions with all pets.
- Established strong relationships with clients through clear communication, trust-building, and consistent followup.
- Maintained clean facilities by implementing thorough cleaning protocols, reducing the risk of disease transmission among pets.
Petcare Specialist
Petsmart
Melbourne, FL
07.2006 - 02.2008
- Provided exceptional care for diverse pets, ensuring health and safety during all interactions.
- Developed tailored care plans to meet individual pet needs and preferences.
- Trained new staff on best practices in animal handling and care protocols.
- Monitored pet behavior and health, promptly addressing any concerns to maintain well-being.
- Collaborated with pet owners to educate on proper nutrition and exercise regimens.
Education
High School Diploma -
Palm Bay High School
Melbourne, FL05-2007
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Verbal and written communication
Timeline
Dog Groomer
PetSmart
05.2021 - Current
Professional Dog Bather
PetSmart
11.2016 - 05.2021
Floater
PetSmart
02.2011 - 11.2016
Petcare Lead
PetSmart
02.2008 - 02.2011
Petcare Specialist
Petsmart
07.2006 - 02.2008
High School Diploma -
Palm Bay High School