Michael Johnson
Cleveland
Summary
Results-driven property management professional with expertise in efficiently turning over vacant units and enhancing operational processes. Actively involved in purchasing strategies that support company growth, while fostering a collaborative environment to solve challenges. Dedicated to ongoing personal and professional development in the industry.
Overview
14
14
years of professional experience
Work History
Operations Manager/Vice President
Deegan Management
Wickliffe
01.2023 - Current
- Managed daily operations to ensure smooth workflow and efficient service delivery by implementing short-term and long-term strategies aligned with business plan and profitability goals.
- Oversaw daily operations to ensure efficient workflow and productivity.
- Developed and implemented standard operating procedures for operational processes.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed operational data to identify areas for process improvement.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Identified and evaluated purchasing strategies to support company growth.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding, and training, and took disciplinary action when required.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Turned over vacant units to ensure readiness for incoming residents.
Maintenance Manager
Deegan Management
Wickliffe
01.2022 - 2023
- Oversaw daily maintenance operations for residential and commercial properties.
- Managed team of technicians to ensure timely repairs and maintenance tasks.
- Implemented preventive maintenance schedules for equipment and facilities.
- Inspected properties regularly to identify maintenance needs and safety concerns.
- Monitored the performance of all equipment to ensure proper functioning.
- Managed the maintenance staff and their daily activities.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Trained staff on safety protocols and best maintenance practices.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Coordinated vendor contracts for specialized repair services and supplies.
- Coordinated with vendors to purchase replacement parts.
- Planned incentive programs to maximize employee performance.
- Recruited and trained new employees to meet job requirements.
Maintenance Technician
Deegan Management
Wickliffe
01.2020 - 2022
- Responded promptly to emergency breakdowns at any time during shift hours.
- Responded promptly to maintenance requests from residents and staff.
- Conducted routine inspections of building systems and equipment.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Repaired electrical fixtures and maintained safety standards.
- Documented maintenance activities and completed work orders accurately.
- Collaborated with vendors for efficient service delivery and repairs.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Trained new team members on safety protocols and procedures.
Crew Foreman
Chapin Landscapes
South Russell
02.2017 - 01.2019
- During my time landscaping I ran a crew throughout the summer mulching and in the winter, I performed snow removal at our various accounts.
- Assisted equipment maintenance technician in repairing and maintaining company equipment to ensure operational readiness.
- Collaborated with team to establish pathway for efficient product development, ensuring fast and quality final product.
- Contributed ideas at design table, helping create layouts tailored to customer needs.
Assistant Manager
Better Brake
Euclid
03.2012 - 02.2017
- Advanced to assistant manager, managing strategic initiatives for business expansion.
- Led teams during high-pressure situations, maintaining productivity and morale.
- Received and organized parts, ensuring timely availability for shop operations.
Education
High School -
Villa Angela Saint Joseph High School
Cleveland, OH01-2015
Timeline
Operations Manager/Vice President
Deegan Management
01.2023 - Current
Maintenance Manager
Deegan Management
01.2022 - 2023
Maintenance Technician
Deegan Management
01.2020 - 2022
Crew Foreman
Chapin Landscapes
02.2017 - 01.2019
Assistant Manager
Better Brake
03.2012 - 02.2017
High School -
Villa Angela Saint Joseph High School