Michael Jones
Pembroke,MA
Summary
Proven Railroad Conductor with a track record of enhancing on-time performance and safety at Keolis Commuter Services. Excelled in leadership, team coordination, and effective communication, ensuring seamless operations and passenger satisfaction. Mastered digital applications for operational efficiency, embodying reliability and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Railroad Conductor
Keolis Commuter Services
07.2014 - Current
- Demonstrated leadership during crew changes by providing clear instructions to incoming conductors and ensuring seamless handoffs.
- Facilitated efficient yard switching operations by directing locomotive movements using hand signals or radio communication effectively.
- Implemented emergency protocols during critical situations, minimizing risk to crew members and passengers.
- Collaborated closely with track maintenance crews to facilitate necessary repairs that ensured safe passage for trains.
- Conducted regular equipment testing and maintenance checks to ensure optimal train functionality and prevent delays.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient travel experience.
- Enhanced train safety by conducting thorough pre-departure inspections and addressing potential issues.
- Improved on-time performance through effective communication with dispatchers, engineers, and other crew members.
- Communicated through various methods to conduct train movement.
- Performed air brake and electrical connection coupling.
- Made public announcements on routes and delays.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Learned and became proficient in digital applications for information and passenger revenue accounting implemented over the past ten years.
- Assisted in training and mentoring new hires in areas of safety, required procedures and policies, and sound working methods in the course of our daily responsibilities.
Railroad Conductor
Mass Bay Commuter Rail
01.2007 - 06.2014
- Participated in ongoing training programs enhancing job skills and staying up to date on industry regulations.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
- Delivered superior customer service by addressing passenger inquiries promptly and courteously.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient travel experience.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Made public announcements on routes and delays.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Education
High School Diploma -
Duxbury High School
Duxbury, MA06.1986
Skills
- Leadership Qualities
- Team coordination capabilities
- Time Management Competence
- Passenger Assistance Proficiency
- Problem-solving abilities
- Reliability
- Effective Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Relationship Building
- Interpersonal Skills
Timeline
Railroad Conductor
Keolis Commuter Services
07.2014 - Current
Railroad Conductor
Mass Bay Commuter Rail
01.2007 - 06.2014
High School Diploma -
Duxbury High School
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