Michael Jones
The Woodlands,TX
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
Centerpoint Energy Inc
Houston, TX
10.2021 - Current
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Developed strong relationships with customers through excellent customer service practices.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
Head Cable Splicer
Centerpoint Energy Inc
Houston, TX
02.2010 - 10.2021
- Diagnosed complex malfunctions within cabling systems using advanced troubleshooting techniques.
- Analyzed technical data related to cabling projects, such as drawings, diagrams, network schematics.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
FSR/Apprentice Lineman
Quanta Services
Houston, TX
10.2006 - 02.2010
- Assisted Journeyman Lineman with work to learn trade and practice techniques.
- Responded to emergency repair calls to conduct line switching or sectionalizing to reroute current and speed service restoration.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Adhered to company standards regarding quality control procedures throughout all jobs.
Education
High School Diploma -
Conroe High School
Conroe, TX05.2000
Skills
- Leadership
- Customer relations understanding
- Conflict resolution
- Project planning
- Process optimization
Timeline
Operations Supervisor
Centerpoint Energy Inc
10.2021 - Current
Head Cable Splicer
Centerpoint Energy Inc
02.2010 - 10.2021
FSR/Apprentice Lineman
Quanta Services
10.2006 - 02.2010
High School Diploma -
Conroe High School
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