Michael Jones
Easton,PA
Summary
I excel in customer service and inventory management, showcasing strong leadership in staff supervision and operational efficiency. Leveraging skills in forklift operation and safety procedures, I drive significant improvements in customer satisfaction and compliance, demonstrating a confident approach to achieving and exceeding business objectives.
Overview
12
12
years of professional experience
Work History
Service Manager
Chipotle Restaurant
Easton, PA
03.2023 - 11.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created employee work schedules to keep shifts properly staffed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Machine Operator
Lowes
Easton Brunswick , New Jersey
07.2016 - 11.2022
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Investigated sensitive customer service complaints.
- Recruited and trained new employees.
- Monitored employee activities to ensure adherence to established safety protocols.
- Ensured that hazardous materials were properly labeled, stored, and disposed of according to applicable laws and regulations.
- Inspected equipment regularly to identify any potential safety issues.
- Educated workers on the importance of wearing appropriate Personal Protective Equipment.
Sales Associate
Verizon Wireless
South Plainfield, New Jersey
04.2013 - 05.2016
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Monitored customer feedback to ensure high levels of satisfaction.
- Troubleshot customer inquiries related to software and hardware issues.
- Demonstrated advanced product knowledge to solve customer issues.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ01-2012
Some College (No Degree) - Agricultural Economics
Raritan Valley Community College
Somerville, NJSkills
- Customer service
- Inventory management
- Safety procedures
- New hire training
- Schedule management
- Forklift Operator
- Forecasting skills
- Asset protection
- OSHA compliance
Timeline
Service Manager
Chipotle Restaurant
03.2023 - 11.2024
Machine Operator
Lowes
07.2016 - 11.2022
Sales Associate
Verizon Wireless
04.2013 - 05.2016
High School Diploma -
Piscataway High School
Some College (No Degree) - Agricultural Economics
Raritan Valley Community College