Michael Jones
Amazon
Missouri City,TX
14
years of professional experience
Student success and operations professional with over 10 years of experience supporting students and customers across education, healthcare, and technology environments. Experienced in student engagement, issue resolution, cross-functional collaboration, and coordinating resources to improve the overall student experience. Skilled in building relationships, identifying challenges, and providing personalized support that helps individuals navigate their educational journeys and achieve their goals.
Work History
Amazon Associate
10 Months- Operated Raymond-powered industrial equipment (PIT) to transport and position inventory, enhancing workflow efficiency across warehouse operations.
- Facilitated inventory fulfillment by accurately picking, staging, and replenishing merchandise, consistently meeting productivity standards.
- Ensured safe and organized warehouse environment by adhering to safety protocols and operational procedures, promoting effective inventory handling.
- Supported peak-volume operations by adapting quickly to changing fulfillment demands.
- Improved process consistency by reinforcing standard work and task prioritization.
Student Operations Manager
3 Years 5 Months- Managed daily student-facing operations and administrative functions in a fast-paced remote education environment.
- Partnered with academic and administrative teams to streamline communication workflows, enhancing student experience.
- Facilitated timely resolution of student service issues while maintaining consistent communication and follow-through.
- Facilitated resolution of student service issues, ensuring consistent communication and follow-through.
- Partnered with academic and administrative teams to improve communication workflows and strengthen the overall student experience.
- Identified workflow and communication challenges, collaborating with stakeholders to enhance processes and outcomes for students.
- Served as a key liaison between student-facing functions and academic and administrative teams to ensure effective coordination and resolution.
National Admissions Advisor
4 Years- Enrolled 50+ students annually by building relationships, identifying educational goals and needs, addressing concerns, and guiding prospective students toward enrollment.
- Consistently met or exceeded monthly enrollment quotas in a performance-driven admissions sales environment.
- Conducted consultative admissions conversations to uncover student goals, motivations, educational needs, and barriers to enrollment.
- Used needs-based selling techniques to communicate program value and guide prospective students toward enrollment decisions.
- Applied needs-based selling techniques to effectively communicate program value, facilitating informed enrollment decisions.
- Explained tuition, financing options, and financial aid opportunities, effectively guiding students through the financial aid process.
- Handled questions and objections related to academic programs, admissions requirements, tuition, financial aid, and enrollment.
- Cultivated relationships with prospective students through personalized communication, proactive outreach, and consistent follow-up.
National Admissions Advisor
7 Months- Achieved monthly enrollment goals in a quota-driven admissions sales environment, contributing to overall student start targets.
- Conducted 40+ outbound calls daily to prospective students, generating engagement and facilitating enrollment progress.
- Advised students on academic requirements and enrollment processes to enable informed decision-making regarding educational pathways.
- Identified and resolved academic and administrative barriers hindering student achievement, connecting students with essential resources for success.
- Collaborated with internal teams to enhance student progression and promote successful academic outcomes.
- Provided individualized support while managing competing student needs in a fast-paced environment.
- Reviewed transcripts to verify compliance with college entrance and graduation requirements, ensuring accurate student placements.
Customer Advocate
3 Years 8 Months- Advised 60+ healthcare professionals daily in high-volume inbound customer service environment, improving service experience and addressing diverse inquiries.
- Resolved customer issues while upholding service and professionalism standards, directly impacting customer satisfaction.
- Partnered with key stakeholders to identify service challenges and implement improvements, resulting in enhanced customer satisfaction.
- Utilized strong communication, research, and problem-solving skills to address complex customer inquiries effectively.
- Researched and provided accurate data in response to customer and healthcare professional inquiries.
- Reviewed healthcare laws, policies, and procedures to maintain current knowledge of industry requirements.
Education
Master of Business Administration (MBA)
Bachelor of Science
Skills
Operations management
Student Services
Problem-solving
Team leadership
Admissions & Enrollment
Consultative Sales
Quota Achievement
Cross-Functional Collaboration
Client Relations
Process Improvement
Timeline
Amazon Associate
Amazon
10.2025 - 08.2026Read More
Student Operations Manager
THRIVE DX
12.2021 - 05.2025Read More
National Admissions Advisor
AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE
05.2017 - 05.2021Read More
National Admissions Advisor
COLORADO TECHNICAL UNIVERSITY
09.2016 - 04.2017Read More
Customer Advocate
HEALTH CARE SERVICE CORPORATION
12.2012 - 08.2016Read More
Southern Illinois University Carbondale
Bachelor of Science
Read More
Colorado Technical University
Master of Business Administration (MBA)
Read More