MICHAEL Jordan
Tallahassee,FL
Summary
Attentive manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
27
27
years of professional experience
Work History
Retail Sales Manager
Neece tire & auto
Tallahassee, FL
06.2002 - Current
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
Retail Sales Associate
mcgee tire
Tallahassee, FL
08.1997 - 05.2002
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
High School Diploma -
Cedar Shoals High School
Athens, GA06-1984
Skills
- Sales Team Leadership
- Customer Service
- Store Opening and Closing
- Sales Metrics Analysis
- Scheduling Employees
Timeline
Retail Sales Manager
Neece tire & auto
06.2002 - Current
Retail Sales Associate
mcgee tire
08.1997 - 05.2002
High School Diploma -
Cedar Shoals High School