Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline

Michael Joseph Tibaldi

Plymouth,MI

Summary

Well-qualified, professional, and bold analytical thinker with a keen focus on operations leadership, financial management, project leadership, and multifaceted collaboration in fast-paced environments. Career track includes contributions to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization. Handling diverse issues and concerns with regard to organizational effectiveness and team motivation that produce long-term benefits. Proven and demonstrated knowledge of critical thinking, relationship building, and idea generation. Proud Veteran of the United States Marine Corp.

Reliable Operations Manager offering proven success managing detailed routes and building rapport with postal customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through 20 years of industry performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Carrier Relations Manager

Montway Auto Transport
07.2023 - 04.2024
  • Negotiate and establish contracts with carriers to ensure capacity meets demand and maintain strong relationships with existing carriers
  • Monitor carrier performance, including on-time delivery rates, claims ratios, and overall service quality, and take corrective action as needed
  • Address and resolve any issues or disputes that arise between carriers and the company, ensuring a high level of customer satisfaction
  • Ensure carriers comply with all regulatory requirements, such as insurance coverage and licensing, and maintain up-to-date records
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.

Transportation Area Manager

Amazon
01.2021 - 01.2023
  • Collaborate with Fulfillment Leadership on quality assurance and customer experience metrics, Power BI
  • Drive root cause analysis and troubleshooting until resolution
  • Streamline logistics through process implementation and policies
  • Ensure regulatory compliance and a safe working environment

On the Road Execution

Amazon
01.2020 - 01.2021
  • Supported delivery drivers, coordinated training activities, and monitored driver performance
  • Cultivated a high-performing work culture and built strong partnerships
  • Ensured adherence to company standards and identified process improvement opportunities

Field Transportation Lead

Amazon
01.2019 - 01.2020
  • Trained and mentored a team, assisted with yard operations, and managed logistics
  • Collaborated with shipping companies and maintained yard pool requirements
  • Facilitated processes between teams, carriers, and operations

Logistics Representative

Amazon
01.2018 - 01.2019
  • Managed transportation requirements between multiple areas
  • Developed load plans and worked with local vendors to streamline operations
  • Tracked and maintained Sort Center trailer yard integrity

Customer Service Associate

Novitex / Excelis
01.2017 - 01.2018
  • Oversaw mail center duties and provided customer service
  • Managed shipping and receiving logs and handled time-sensitive materials
  • Collaborated with team members to troubleshoot and resolve issues

Material Planning & Control Analyst

Northrup Grumman/ISR Group
01.2010 - 01.2016
  • Directed issuance and receipt of spare parts and critical subsystems
  • Managed $10M+ assets annually and reduced bulk transport costs by 20%
  • Served as liaison for deployed units, depot operations, and program management offices

Aviation Ordnance Technician (E-4)

United States Marine Corps
01.2005 - 01.2010
  • Volunteered for deployment to Afghanistan for 8 months
  • Managed a team responsible for global supply and demand of key military supplies
  • Procured hazardous materials and oversaw local construction of bombs
  • Controlled material movements in Asia, Europe, Middle East, and North America
  • Maintained inventory to keep 30 aircraft battle ready

Education

Bachelor Degree - Business Management

Walsh College

Associate Degree - General Business

Schoolcraft College

Skills

  • Management Experience
  • Quality Assurance
  • Project Management
  • Team Leadership
  • Growth Mindset
  • Global Supply Chain
  • Inventory Tracking
  • Process Implementation
  • Communication Skills
  • Materials Planning
  • Training and Development
  • Six Sigma
  • Problem Solving
  • Strategic Analysis
  • Collaborative Team Building
  • Relationship Management
  • Cost reduction
  • Safety management

Certification

  • Six Sigma Green Belt
  • Technical transportation of hazardous materials
  • Graduate – Schoolcraft College of Fire Academy
  • EMT basic & state certifications
  • Aviation ordnance system technologist

Military Service

Aviation Ordnance Technician (E-4), United States Marine Corps, Japan and California, 01/01/05, 01/01/10, Volunteered for deployment to Afghanistan for 8 months, Managed a team responsible for global supply and demand of key military supplies, Procured hazardous materials and oversaw local construction of bombs, Controlled material movements in Asia, Europe, Middle East, and North America, Maintained inventory to keep 30 aircraft battle ready

Timeline

Carrier Relations Manager - Montway Auto Transport
07.2023 - 04.2024
Transportation Area Manager - Amazon
01.2021 - 01.2023
On the Road Execution - Amazon
01.2020 - 01.2021
Field Transportation Lead - Amazon
01.2019 - 01.2020
Logistics Representative - Amazon
01.2018 - 01.2019
Customer Service Associate - Novitex / Excelis
01.2017 - 01.2018
Material Planning & Control Analyst - Northrup Grumman/ISR Group
01.2010 - 01.2016
Aviation Ordnance Technician (E-4) - United States Marine Corps
01.2005 - 01.2010
Schoolcraft College - Associate Degree, General Business
Walsh College - Bachelor Degree, Business Management
Michael Joseph Tibaldi